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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493079
Report Date: 01/09/2026
Date Signed: 01/09/2026 02:40:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2025 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20251203145130
FACILITY NAME:OLIVE VIEW INFANT-CHILD DEVELOPMENT CENTERFACILITY NUMBER:
197493079
ADMINISTRATOR:CLAUDIA REYESFACILITY TYPE:
850
ADDRESS:14445 OLIVE VIEW DR.BLDG. 120TELEPHONE:
(818) 364-3444
CITY:SYLMARSTATE: CAZIP CODE:
91342
CAPACITY:52CENSUS: 21DATE:
01/09/2026
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Claudia Reyes, DirectorTIME COMPLETED:
02:47 PM
ALLEGATION(S):
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Staff does not treat children fairly.
Staff does not provide a safe environment for the children in care.
INVESTIGATION FINDINGS:
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On Friday, January 9, 2026, Licensing Program Analyst (LPA) Mayra Rivera conducted an unannounced complaint investigation in regards staff does not treat children fairly and staff does not provide a safe environment for the children in care.

Upon arrival, LPA toured the facility and observed 21 preschool children napping and Staff #1, Staff #2 and Staff #3 providing care and supervison. LPA observed facility to be within ratio and present staff cleared.

During the course of this investigation, LPA Rivera observed and conducted confidential interviews with parents, stafff, and child. Based on LPA observations dated 12/8/25 and 01/09/26 staff treat children fairly and provide a safe environment. The confidential interviews with parents there was no indication of concerns with the quality of care or children mentioning concerns. Based on the interviews with staff and director, there was a subsitute teacher who was at the facility for about two weeks and was having issues with staff and stated "I cannot do this anymore," in Spanish and left the facility. Present staff stated have been
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20251203145130
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OLIVE VIEW INFANT-CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 197493079
VISIT DATE: 01/09/2026
NARRATIVE
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employed at the facility for more than ten years and know the children very well and know how to handle their behaviors and substitute teacher did not know the children well enough to know how to approach them.

This agency has investigated the complaint alleging Staff does not treat children fairly, and
staff does not provide a safe environment for the children in care. At this time, it is determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated. No deficiency given at this time.

Exit interview was conducted with director Claudia Reyes. The director was provided a copy of the appeal rights (LIC 9058) and signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2