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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493211
Report Date: 06/13/2024
Date Signed: 06/13/2024 11:28:47 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2024 and conducted by Evaluator Andrew Alemoh
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240418112518
FACILITY NAME:PLAYMAKERS PRESCHOOLFACILITY NUMBER:
197493211
ADMINISTRATOR:CANDICE BUTERAFACILITY TYPE:
850
ADDRESS:28040 HASLEY CANYON ROADTELEPHONE:
(661) 383-0400
CITY:CASTAICSTATE: CAZIP CODE:
91384
CAPACITY:62CENSUS: 13DATE:
06/13/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Director Wendy RuizTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Lack of Supervision - Staff does not provide adequate supervision for the children in care.
INVESTIGATION FINDINGS:
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On 06/13/2024 at 9:30 AM, Licensing Program Analyst (LPA) Andrew Alemoh met with Director Wendy Ruiz for the purpose to deliver the finding of the above allegation. Upon arrival, LPA observed 13 children with 2 teachers and the Director at the time of this visit.

The investigation consisted of interviews with Director, staff, parents, and other complaint relevant parties. The investigation revealed the following: children are provided with the proper safety, care, and supervision. A cellphone policy is in place in that staff/teachers are allowed to use cell phones and or iPads for the Brightwheel application, along with providing pictures and communication for the day care children parents. Directors, staff, and parent’s statements corroborated in that cell phones/iPads are not being utilized for personal use, but for the use of the Brightwheel application for communication amongst teachers, parents, and other relevant parties.

See 9099C for continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrew Alemoh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240418112518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: PLAYMAKERS PRESCHOOL
FACILITY NUMBER: 197493211
VISIT DATE: 06/13/2024
NARRATIVE
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Children statements stated that the teachers are providing safety and supervision at all times along with the 2-3 teachers present in the classroom and the outside play yard area. No children have sustained any injuries in the classroom or outside play yard area.

Based on the evidence obtained, the allegation of staff does not provide adequate supervision for the children in care is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not preponderance of the evidence to prove that the alleged violations did or did not occur.

An exit interview was conducted, a copy of this report was provided along with the appeal rights.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrew Alemoh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2