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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493253
Report Date: 04/09/2026
Date Signed: 04/09/2026 03:28:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260327103019
FACILITY NAME:TWINKLE TOTSFACILITY NUMBER:
197493253
ADMINISTRATOR:SHAH, SABAFACILITY TYPE:
850
ADDRESS:555 W. REDONDO BEACH BLVD.#100TELEPHONE:
(310) 818-4646
CITY:GARDENASTATE: CAZIP CODE:
90248
CAPACITY:67CENSUS: 34DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Saba Shah, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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9
Staff yell at children
Staff use inappropriate discipline
Staff do not treat children with dignity and respect.
INVESTIGATION FINDINGS:
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On 4/9/26, Licensing Program Analyst (LPA) V. Wheatley conducted an inspection regarding the above allegations. LPA met with director Saba Shah and and toured the premises indoors and outdoors. LPA observed preschool children playing upon arrival and later eating lunch. The children were supervised within proper teacher -child ratios. LPA interviewed additional preschool staff.

On 4/2/26 , LPA V. Wheatley met with Director Saba Shah. LPA observed 31 children on the premises supervised properly. LPA interviewed 7 staff members. The allegation needed further investigation.

Based on LPA's observations and interviews which were conducted with staff, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated.
The facility is being cited a Type A deficiency according to California Code of Regulations Title 22 (See LIC 9099D report for deficiencies). Exit interview conducted. Notice of Site Visit will be posted for 30 Days. This report must be copied and given to all current parents and the parents of any child enrolling within the next 12 months. An exit interview conducted. A copy of the report was read and provided to the director. Appeal Rights were provided to the director.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20260327103019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TWINKLE TOTS
FACILITY NUMBER: 197493253
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/10/2026
Section Cited
CCR
101223(a)(1)
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101223 (a)(1) -Personal Rights- (a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Director shall submit a Plan of Correction to the Department by 4/10/26. The plan shall include the staff will watch the Personal Rights videos online. Also, a meeting with entire staff with an outside consultant by 5/4/26. In addition, an agenda will be sent with the topics as well as all staff will sign form acknowledging they attended and understand.
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Based on evidence and requirement was not met, LPA Wheatley interviewed several staff members who have witnessed the children being yell at and spoken to in an inappropriate manner. Also, in regards to potty training, children have been spoken to in an inappropriate manner and made to feel uncomfortable or embarrassed. This is violation poses an immediate risk to the health & safety of children in care.
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Type A
04/10/2026
Section Cited
CCR
101223(a)(3)
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101223(a)(3)-Peronsal Rights- To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Director shall submit a Plan of Correction to the Department by 4/10/26. The plan shall include the staff will watch the Personal Rights videos online. Also, a meeting with entire staff with an outside consultant by 5/4/26. In addition, an agenda will be sent with the topics as well as all staff will sign form acknowledging they attended and understand.
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Based on evidence and requirement was not met, LPA Wheatley interviewed several staff members who have witnessed the children being made to stand up as a form of discipline and also time taken away from play time outside. This is violation poses an immediate risk to the health & safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260327103019

FACILITY NAME:TWINKLE TOTSFACILITY NUMBER:
197493253
ADMINISTRATOR:SHAH, SABAFACILITY TYPE:
850
ADDRESS:555 W. REDONDO BEACH BLVD.#100TELEPHONE:
(310) 818-4646
CITY:GARDENASTATE: CAZIP CODE:
90248
CAPACITY:67CENSUS: DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Saba Shah, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handle children in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/9/26, Licensing Program Analyst (LPA) V. Wheatley conducted an inspection regarding the above allegation. LPA met with director Saba Shah and and toured the premises indoors and outdoors. LPA observed preschool children playing upon arrival and later eating lunch. The children were supervised within proper teacher -child ratios. LPA interviewed preschool staff.

On 4/2/26 , LPA V. Wheatley met with Director Saba Shah. LPA interviewed serveral staff members.

Based on LPA observations and interviews which were conducted with staff, no information revealed that any children were handled in a rough manner by the yanking of their wrist or arm. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report and appeal rights were discussed and left with the Director Saba. A Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3