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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493266
Report Date: 04/19/2024
Date Signed: 04/19/2024 01:39:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2024 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240221092518
FACILITY NAME:RISING STARS ACADEMYFACILITY NUMBER:
197493266
ADMINISTRATOR:KRISTINA MITCHELLFACILITY TYPE:
850
ADDRESS:13703 PRAIRIE AVENUETELEPHONE:
(310) 324-5800
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:42CENSUS: 32DATE:
04/19/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:EARTHA DANIELS, DIRECTOR TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Allegation #1: Staff do not take appropriate steps to prevent the spread of communicable diseases
Allegation #2: Staff accept children with signs of illness into care
Allegation #3: Staff do not allow parents full access into the classroom
Allegation #4: Facility is malodorous
INVESTIGATION FINDINGS:
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On 4/19/2024, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA was greeted by Director, Eartha Daniels and toured the facility. LPA observed 32 preschool children 3 staff members.

LPA conducted a full investigation that included interviews with staff and parents, observations, and a review of the parent handbook. During interviews, parents explained staff conduct health checks on their children at arrival time and if their child appears sick; their children are not allowed to enter or stay at the facility. Parents disclosed the staff members are calling consistently to pick up if their child displays any signs of illness. Parents also disclosed they are allowed to enter the facility if they wish but are comfortable dropping off at the front sign-in area. Parents stated they are overall satisfied with the appearance of the facility and did not express any additional concerns or issues.

9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20240221092518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: RISING STARS ACADEMY
FACILITY NUMBER: 197493266
VISIT DATE: 04/19/2024
NARRATIVE
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During staff interviews, staff reported the facility has sick policy noted in the parent handbook and parents are not allowed to send their children to school sick. If children develop any signs or symptoms of illness parents are called right away and must pick their children within a hour from the facility. Staff also disclosed the facility just conducted a deep cleaning and the facility is cleaned daily before arrival, evening and as needed throughout the day. During LPA visits, the children appeared healthy and did not display any signs of illness.

Based on the evidence obtained and interviews conducted, the allegations mentioned above are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited in accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Director.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2