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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493266
Report Date: 03/28/2025
Date Signed: 03/28/2025 02:51:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250127100249
FACILITY NAME:RISING STARS ACADEMYFACILITY NUMBER:
197493266
ADMINISTRATOR:KRISTINA MITCHELLFACILITY TYPE:
850
ADDRESS:13703 PRAIRIE AVENUETELEPHONE:
(310) 324-5800
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:42CENSUS: 31DATE:
03/28/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:ISIS BROASTER, ASSISTANT DIRECTORTIME COMPLETED:
03:05 PM
ALLEGATION(S):
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Allegation #1: Reporting Requirements - Staff did not report child’s injuries to authorized representative.
Allegation #2: Persona Rights - Staff pinched day care child
INVESTIGATION FINDINGS:
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On 3/28/2025, Licensing Program Analyst (LPA) Loyce Phillips arrived at the facility to conduct an unannounced visit for the purpose of delivering the findings on the above allegation. Upon arrival LPA met with Assistant Director, Isis Broaster and toured the facility. LPA observed 31 children resting on their mats with 4 staff members. Director, Glenisha Gibson, arrived to the facility at 1:30pm.

LPA conducted a full investigation that included LPA’s observations, review of documentation and interviews with parents, staff and children. During staff interviews, staff 1 (S1) stated child 1 (C1) was running and collided with another child and fell, no injuries occurred. S1 assisted child up, provided comfort and cleaned child’s face. Director spoke with the parent explaining additional follow-up was needed. Director conducted an internal investigation regarding the incident involving child. Director made several calls to parent to check on C1. On 1/27/2025, Director notified and update parent on the incident as well as provided an Incident/Accident Report. LPA observed an Incident/ Accident report dated 1/27/2025 attached to child’s clipboard. 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250127100249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: RISING STARS ACADEMY
FACILITY NUMBER: 197493266
VISIT DATE: 03/28/2025
NARRATIVE
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Additional staff that were interview stated that parents are aware of injuries that occurred at the facility through paper incident report. Staff also stated children are not physically discipline nor have they witness other staff disciplining children while in care. The parents and children that were interview made no disclosures regarding personal violations. During visits to the facility LPA did not observe any personal violations. Based on the evidence obtained and interviews conducted, the allegations that staff did not report child’s injuries to authorized representative and staff pinched day care child are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Assistant Director, Isis Broaster.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2