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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493273
Report Date: 04/01/2025
Date Signed: 04/10/2025 01:56:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2025 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250206125658
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493273
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
830
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:20CENSUS: 14DATE:
04/01/2025
UNANNOUNCEDTIME BEGAN:
10:04 AM
MET WITH:Karen BeninatiTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Allegation 1 - Staff commingles preschool children with infants in care
INVESTIGATION FINDINGS:
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On 4/1/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Director, Karen Beninati to whom the reason for the inspection was announced. LPA toured the facility and observed 14 daycare children and 4 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of pictures, children’s roster and conducted interviews with the Reporting Party (RP), staff and parents in regard to the above allegations.

-Pertaining to the allegation that - Staff commingles preschool children with infants in care.
According to the Reporting Party (RP), several times at pick up, there are infants mixed in with their toddler and preschool kids.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20250206125658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
VISIT DATE: 04/01/2025
NARRATIVE
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According to Staff interviewed during the course of the investigation, staff stated that they do not commingle preschool children with infants in care. Staff stated that when infants are dropped off or picked up they go through the younger preschool classroom to get to the infant classroom. Staff further stated that as of recently they added a baby gate where there was once a closed/covered door so that parents can drop their infants off directly on the infant side of the facility and avoid any confusion.

According to Parents interviewed during the course of the investigation, parents stated that they have not observed infants commingled with preschool children. Parents further stated that they have directly dropping off/picking up infants on the infant side through the newly accessible baby gate.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director, Karen Beninati.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2025 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250206125658

FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493273
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
830
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:20CENSUS: 14DATE:
04/01/2025
UNANNOUNCEDTIME BEGAN:
10:04 AM
MET WITH:Karent BeninatiTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Allegation 2 - Staff did not provide adequate supervision to infants in care
INVESTIGATION FINDINGS:
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On 4/1/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Director, Karen Beninati to whom the reason for the inspection was announced. LPA toured the facility and observed 14 daycare children and 4 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of, pictures, children’s roster and conducted interviews with the Reporting Party (RP), staff and parents in regard to the above allegations.

-Pertaining to the allegation that - Staff did not provide adequate supervision to infants in care
According to the Reporting Party (RP), staff do not provide proper supervision to infants in care resulting infants obtaining injuries and or being left alone without supervision in the nap room.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20250206125658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
VISIT DATE: 04/01/2025
NARRATIVE
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According to Staff interviewed during the course of the investigation, there was a substitute teacher assisting one day. Per staff, the substitute teacher closed the nap room doors leaving napping infants unattended. Staff further stated that there is a poster placed on both sides of the double doors that reads, " STOP! Before closing the door please make sure there is enough number of friends to teachers".

According to parents interviewed during the course of the investigation, they have no concerns regarding supervision. Parents stated that their children have not sustained any serious injuries or injuries that are out of the norm. for their infant children. Parents further stated that they have not observed sleeping infants left alone without adult supervision.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

1 Type A deficiency is being cited on the attached LIC9099-D.

Upon receipt, the Licensee shall post the Notice of Site Visit and the Licensing report. This report and the Notice of Site Visit shall be posted for thirty (30) consecutive days. Failure to maintain posting as required will result in a $100 civil penalty. A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next twelve (12) months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.


A copy of this report, notice of site visit, and appeal rights were provided. The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.


A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director, Karent Beninati.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 58-CC-20250206125658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/01/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/25/2025
Section Cited
CCR
101429(a)(1)(2)
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101429 -Responsibility for Providing Care and Supervision for Infants
(a) In addition to Section 101229, the following shall apply: (1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. (2) Sleeping infant(s) shall be directly observed by sight and sound at all times. This requirement is not met as evidence by:
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Director agrees to ensure posters are maintained on the nap room double doors.

Additionally, Director agrees to provide training material of training signed by staff.
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Based on interviews conducted, sleeping infants were left alone in the nap room with the doors closed and without any adult supervision. This poses an immediate risk to infants in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5