<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493538
Report Date: 06/10/2026
Date Signed: 06/10/2026 10:35:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Portia Bowden
COMPLAINT CONTROL NUMBER: 54-CC-20260514093427
FACILITY NAME:EVERGREEN EARLY LEARNING HEAD STARTFACILITY NUMBER:
197493538
ADMINISTRATOR:CARDENAS, LAURAFACILITY TYPE:
850
ADDRESS:312 S OLEANDER AVENUETELEPHONE:
(323) 421-1100
CITY:COMPTONSTATE: CAZIP CODE:
90220
CAPACITY:80CENSUS: DATE:
06/10/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:TIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled children in care in a rough manner
Staff yelled at children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Portia Bowden conducted an unannounced complaint inspection at the above facility. At 9:00AM LPA met with Site Supervisor Candice Bondad, explained the purpose of the visit and was guided on a tour of the facility. LPA observed 42 children in care supervised by 13 staff.
During the course of investigation LPA obtained facility roster, conducted interviews with staff and parents of children enrolled. LPA attempted to interview children in care however it was determined they were unqualified. The Reporting Party alleged Staff handled children in care in a rough manner and Staff yelled at children in care. Based on interviews there was no corroborating evidence to support these claims therefore the allegations are unsubstantiated.

No deficiencies were observed during today’s visit.

A notice of site visit was provided and shall remain posted for 30 days.
Exit interview conducted and report reviewed with Site Supervisor Candice Bondad
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1