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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493538
Report Date: 06/10/2026
Date Signed: 06/10/2026 10:47:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Portia Bowden
COMPLAINT CONTROL NUMBER: 54-CC-20260514093427
FACILITY NAME:EVERGREEN EARLY LEARNING HEAD STARTFACILITY NUMBER:
197493538
ADMINISTRATOR:CARDENAS, LAURAFACILITY TYPE:
850
ADDRESS:312 S OLEANDER AVENUETELEPHONE:
(323) 421-1100
CITY:COMPTONSTATE: CAZIP CODE:
90220
CAPACITY:80CENSUS: 42DATE:
06/10/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Candace BondadTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff did not allow child in care to leave the restroom
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Portia Bowden conducted an unannounced complaint inspection at the above facility. At 11:00AM LPA met with Site Supervisor Candice Bondad, explained the purpose of the visit and was guided on a tour of the facility. LPA observed 42 children in care supervised by 13 staff.
During the course of investigation LPA obtained facility roster, conducted interviews with staff and parents of children enrolled. LPA attempted to interview children in care however it was determined they were unqualified. The Reporting Party alleged Staff did not allow child in care to leave the restroom. Based on interviews it was confirmed that child was taken to the restroom during emotional and physical breakdown and held there for an extended period against his will therefore the allegation is substantiated.

1 Type B deficiency was cited for Personal Rights.

A notice of site visit was provided and shall remain posted for 30 days.
Exit interview conducted and report reviewed with Site Supervisor Candice Bondad
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20260514093427
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: EVERGREEN EARLY LEARNING HEAD START
FACILITY NUMBER: 197493538
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2026
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:

(3) To be free from corporal or unusual punishment
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Facility will hold training with all staff covering personal rights including restraining
Children in care. In addition, facility will create new methods for calming children
during emotional dysregulation and submit plan to LPA.
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This requirement was not met as evidenced by:
Teacher prevented child from exiting restroom for extending period of time.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2