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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493550
Report Date: 01/24/2025
Date Signed: 01/24/2025 09:59:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Andrea Carter
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20241024085704
FACILITY NAME:IN GOOD HANDS LEARNING CENTER-PRESCHOOLFACILITY NUMBER:
197493550
ADMINISTRATOR:WILLIS, JAMESETTAFACILITY TYPE:
850
ADDRESS:615 N. WILMINGTON AVENUETELEPHONE:
(310) 629-7460
CITY:COMPTONSTATE: CAZIP CODE:
90220
CAPACITY:16CENSUS: 12DATE:
01/24/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Jamesetta CarterTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Personal Rights- Staff physically abused children in care
Personal Rights- Staff yelled at children in care
INVESTIGATION FINDINGS:
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On 01/24/25 at 8:45am Licensing Program Analyst (LPA) A. Carter conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry into the facility by Jamesetta Carter. There is a census of 12 children and 3 staff present.

During the course of the investigation LPA made observations, conducted interviews, and obtained facility records for the allegations that staff physically abused children in care and staff yelled at children in care.
Children’s interviews did not disclose information regarding the allegations. Staff interviews consistently denied any physical abuse. Although some staff members acknowledged Staff Two (S2) could be firm in their tone, none witnessed physical abuse or yelling at the children and children stated they feel safe at school. Per staff, when children do not follow the rules they give them a warning first, then try to redirect their attention.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20241024085704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: IN GOOD HANDS LEARNING CENTER-PRESCHOOL
FACILITY NUMBER: 197493550
VISIT DATE: 01/24/2025
NARRATIVE
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Parent interviews offered different perspectives. Parents shared they are happy with the services provided by the school and have no concerns regarding care and supervision. The Reporting Party (RP) did not provide specific dates, times, or the names of parties involved and could not be contacted.

Although the allegations may have happened or is valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. Given the available information, the allegations are deemed UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the facility representative, Jamesetta Carter.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2