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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493696
Report Date: 08/06/2024
Date Signed: 08/08/2024 12:59:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2024 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240517095002
FACILITY NAME:TWINKLE TOTSFACILITY NUMBER:
197493696
ADMINISTRATOR:SHAH, SABAFACILITY TYPE:
830
ADDRESS:555 W.REDONDO BEACH BLVD.#100TELEPHONE:
(310) 818-4646
CITY:GARDENASTATE: CAZIP CODE:
90248
CAPACITY:20CENSUS: 12DATE:
08/06/2024
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Saba ShahTIME COMPLETED:
05:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Facility staff do not keep classroom clean and sanitary
2. Director does not isolate children with clear signs of illness
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/6/24, Licensing Program Analyst (LPA) V. Wheatley conducted an inspection regarding the above allegations. LPA met with director Saba Shah and and toured the premises. LPA observed 12 children in the infant program and toddler room. LPA observed the children supervised. Director states she uses a separate area in the infant classroom where the children eat for ill children.

On 8/2/24, LPA V. Wheatley and Devon Carus interviewed several staff members.

On 5/20/24, LPA V. Wheatley met with Director Saba Shah who denied the allegations. Director states the facility, equipment and children's toys are cleaned and disinfected daily and through out the day.

Based on LPA observations, parent interviews, staff interviews, and documentation received the statements received regarding allegations are Unsubstantiated. An Unsubstantiated finding means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the above allegation is deemed unsubstantiated.
Exit interview conducted. A copy of the report will be provided to the director.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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