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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493763
Report Date: 08/25/2025
Date Signed: 08/26/2025 09:06:31 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2025 and conducted by Evaluator Brittany Lovest
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250612113114
FACILITY NAME:DEFINITELY LEARNING CHILDREN PROGRAM INCFACILITY NUMBER:
197493763
ADMINISTRATOR:BARBARA OKONKWOFACILITY TYPE:
830
ADDRESS:5100 COLISEUM STREETTELEPHONE:
(323) 242-0769
CITY:LOS ANGELESSTATE: CAZIP CODE:
90016
CAPACITY:38CENSUS: 13DATE:
08/25/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director, Jacquelyn ThompsonTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Personal Rights:Staff restrain day care children
INVESTIGATION FINDINGS:
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On 8/25/2025, Licensing Program Analyst (LPA) Brittany Lovest arrived at the facility for the purpose of conducting a complaint investigation. Upon arrival LPA met with Director Jacquelyn Thompson and observed 13 children in care being supervised by 4 staff members.

At 9:14 am LPA Lovest observed C1, C2 in Room 2 sitting in chair with buckled strap attached around children lap restricting child’s movement while 7 other children were sitting in chair with no buckle strap. Director disclosed the children are in chairs to ensure sitting during circle time. Based on observation and interview the Facility did not comply with Personal Rights regulation, which poses an immediate health safety or personal rights to children in care. Type A deficiency cited see LIC 809D.
Based on the observation and interview during the investigation process there is a preponderance of evidence to prove the alleged violation did occur and the allegation can be SUBSTANTIATED.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250612113114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEFINITELY LEARNING CHILDREN PROGRAM INC
FACILITY NUMBER: 197493763
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/08/2025
Section Cited
CCR
101223(a)(7)
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01223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(7) Not to be placed in any restraining device. Postural supports may be used as specified in Section 101223.1.
This requirement is not met as evidenced by:
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Director agrees to have staff members view the video, answer questions stated below and return written replies to LPA via email by POC due date.
Children’s Personal Rights in Child Care - California Child Care Licensing - Resources for Parents and Providers.
(childcarevideos.org)
This video provides helpful answers to the following questions:
1. What are childrens' Personal Rights?
2. What are some best practices for ensuring childrens' rights are upheld in a child care center?
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Based on observation of 2 of 9 children sitting in chair with buckled strap attached around child’s lap restricting childrens movement and Director interview the
Facility did not comply with Personal Rights regulation, which poses an immediate health safety or
personal rights to children in care.
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CCR
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250612113114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DEFINITELY LEARNING CHILDREN PROGRAM INC
FACILITY NUMBER: 197493763
VISIT DATE: 08/25/2025
NARRATIVE
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The following deficiencies are cited per California Code of Regulations, Title 22, Division 12,Chapter 1
Article 06. 101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (7)Not to be placed in any restraining device. Postural supports may be used as specified in Section 101223.1

LPA Lovest informed Jacquelyn Thompson that this report dated 8/25/25 documents one Type A citation. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.Also, LPA Lovest informed the Director to provide a copy of this licensing report dated 8/25 /25 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, 1 Type A citation was cited today. See LIC 9099D.

Appeals rights were discussed, Notice of Site Visit was given and to be posted for 30 days.

An exit interview was conducted, and a copy of this report was read and given to Jacquelyn Thompson.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3