197493763-10-7-2025-58-CC-LPHS-DNH576-20251116184151

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493763
Report Date: 10/06/2025
Date Signed: 10/07/2025 08:37:56 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Brittany Lovest

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250820102027

FACILITY NAME:	DEFINITELY LEARNING CHILDREN PROGRAM INC		FACILITY NUMBER:	197493763
ADMINISTRATOR:	BARBARA OKONKWO		FACILITY TYPE:	830
ADDRESS:	5100 COLISEUM STREET		TELEPHONE:	(323) 242-0769
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90016
CAPACITY:	38	CENSUS: 16	DATE:	10/06/2025
		UNANNOUNCED	TIME BEGAN:	12:01 PM
MET WITH:	Director, Jacquleyn Thompson		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Allegation:Lack of Supervision-Child received injury due to lack of supervision
Allegation:Reporting Requirements-Staff did not report child's injury to parent

INVESTIGATION FINDINGS:

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On 10/06/2025, Licensing Program Analyst (LPA), Brittany Lovest conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA was greeted by Director Jacquelyn Thompson and toured the facility. LPA observed children in care 16 with 4 staff.

On 8/25/2025, Licensing Program Analyst (LPA) Brittany Lovest arrived at the facility for the purpose of conducting an initial 10 day complaint investigation. Upon arrival LPA met with Director, Jacquleyn Thompson and observed 13 children in care with 4 staff members. LPA conducted walk through of facility both indoors and outdoors. During this inspection, LPA documented observations, received facility roster, parent handbook, reviewed children files, reviewed facility Class Dojo and conducted a staff interview.
LPA Lovest conducted parent interviews and a staff interview.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250820102027

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEFINITELY LEARNING CHILDREN PROGRAM INC	FACILITY NUMBER: 197493763
	VISIT DATE: 10/06/2025

NARRATIVE

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On 10/06/2025 all investigative interviews were completed. Based on the information received and reviewed, LPA observation and interviews completed, no information was disclosed that Child received injury due to lack of supervision and Staff did not report child's injury to parent. These allegations are deemed UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted. A copy of this report, appeals rights and a notice of site visit were discussed and provided to Director, Jacquelyn Thompson.

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025

LIC9099 (FAS) - (06/04)

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