197493823-3-20-2025-58-CC-RNAO-DF5PZM-20250326114542

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493823
Report Date: 03/19/2025
Date Signed: 03/20/2025 08:35:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250311161047

FACILITY NAME:	VAN NUYS EARLY EDUCATION CENTER PRESCHOOL		FACILITY NUMBER:	197493823
ADMINISTRATOR:	AMY MARTINEZ		FACILITY TYPE:	850
ADDRESS:	14350 SYLVAN STREET		TELEPHONE:	(818) 780-1922
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91401
CAPACITY:	82	CENSUS: 50	DATE:	03/19/2025
		UNANNOUNCED	TIME BEGAN:	10:25 AM
MET WITH:	Amy Martinez		TIME COMPLETED:	03:46 PM

ALLEGATION(S):

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Staff does not provide adequate supervision resulting in day care child sustaining injuries.

INVESTIGATION FINDINGS:

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On 3/19/2025, Licensing Program Analyst (LPA) Suzette Ornelas made an unannounced visit for
the purpose of conducting an initial investigation regarding the above allegations. Upon arrival, LPA was greeted and let into the facility by Lead Teacher, Maria Chavez to whom the reason for the inspection was announced. LPA toured the facility and observed 50 daycare children (17 toddlers) and 10 staff. School also has an infant license on the premises (197493822).

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, childrens file, pictures of classroom, and conducted interviews with staff and parents.

-Pertaining to the allegation that – Staff does not provide adequate supervision resulting in day care child sustaining injuries.
According to the RP, Child 1 (C1) sustained multiple injuries due to lack of supervision while attending the day care.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250311161047

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: VAN NUYS EARLY EDUCATION CENTER PRESCHOOL	FACILITY NUMBER: 197493823
	VISIT DATE: 03/19/2025

NARRATIVE

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According to Staff interviewed during the course of the investigation, staff stated children are always supervised and there is more than enough teachers to assist with supervision. Staff further stated that it can be challenging to ensure no child is injured even slightly due to working with children who are learning how to walk, want to climb on things, are not yet aware of their surroundings and others who may need additional behavioral support. Teachers stated that when an incident does occur, parents are contacted via Class Dojo or by phone call and informed of the situation. Staff further stated that they maintain incident reports in the child's file and a copy is given to parents. Staff also document and log incidents that they observe of children's behavior when no injuries are sustained.

According to Parents interviewed during the course of the investigation, they like the center. Parents stated that their children's teachers are very attentive and that their children have never been injured while in care. Parents stated there are always more than 2 adults present in the classroom. Parents further stated that their children like the school and have no further concerns.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director, Amy Martinez

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025

LIC9099 (FAS) - (06/04)

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