197493885-8-24-2023-30-CC-MNEL-CVDRXY-20230905132527

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493885
Report Date: 08/24/2023
Date Signed: 08/24/2023 04:42:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2023 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20230518102725

FACILITY NAME:	HAYES FAMILY CHILD CARE		FACILITY NUMBER:	197493885
ADMINISTRATOR:	HAYES, TONI		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 335-9622
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90047
CAPACITY:	14	CENSUS: 12	DATE:	08/24/2023
		UNANNOUNCED	TIME BEGAN:	02:31 PM
MET WITH:	Toni Hayes, Licensee		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Personal Rights:Staff hit day care child causing injury
Personal Rights:Staff purposefully dropped day care children
Personal Rights:Provider is not providing a safe environment for day care children
Personal Rights:Provider leaves children in car seats for extended periods of time
License: Provider is not present in the day care for the majority of the day

INVESTIGATION FINDINGS:

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On 08/24/2023, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegations to deliver the findings. LPA Risher provided the purpose of the visit and observed 12 children in care with 2 staff. LPA Risher met with Toni Hayes, Licensee.

On 05/18/2023 ESCCRO received a complaint regarding staff hit day care child causing injury, staff purposefully dropped day care children, provider is not providing safe environment for daycare children, provider leaves children in car seats for extended periods of time and provider is not present in the daycare for the majority of the day. Information was reported that staff dropped a child while in care and the babies are left in their car seats.

On 05/22/2023, LPA Risher conducted the initial complaint visit. During the visit, LPA Risher conducted interviews with staff and children. LPA requested a copy of the facility roster from Licensee. LPA was provided a copy of Injury Report from 05/08/2023.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 08/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20230518102725

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: HAYES FAMILY CHILD CARE	FACILITY NUMBER: 197493885
	VISIT DATE: 08/24/2023

NARRATIVE

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Staff have the children sit down and talk to them about their behavior. Children stated they have to sit down when they are not behaving at the daycare. Staff redirect the children as well

Staff report children have not been inappropriately handled while at the daycare. Staff report when a child comes to the daycare with injuries. Staff will inquire about where the injuries came from when they are observed on the child. Licensee submitted an Unusual Incident Report to regional office when injuries were observed on the child. Licensee acknowledged what was observed and confirmed the injuries did not occur at the daycare home.

The facility has a naptime that is part of their daily schedule. The children wake up on their own from the nap. Staff do not force the children to get up. Car seats are used during drop off and pick up time. LPA observed the carseats outside near the front porch. LPA observed the children napping in cribs during inspection.

Licensee acknowledges she leaves to run errands or to go to the store. Staff confirmed the Licensee is present unless she leaves to run to the store. Children stated the Licensee is present at the daycare but sometimes she leaves.

A full investigation was conducted which included observations and interviews. The information received did not reveal evidence that personal rights or license violations occurred. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations are found to be unsubstantiated. Facility utilizes redirecting as a form of discipline. Licensee provided an Unusual Incident Report when she observed injuries on a child while they were at the daycare. Licensee inquired about the injuries with the parent since the injuries did not occur at the daycare. The carseats are used properly for transporting the infants and children in care. Licensee is present at the daycare but may leave as needed.

Exit interview was conducted and report was provided to Toni Hayes, Licensee. Appeal rights will be provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 08/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2023

LIC9099 (FAS) - (06/04)

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