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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493912
Report Date: 07/12/2023
Date Signed: 07/12/2023 09:41:13 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2023 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20230424113359
FACILITY NAME:NORRIS FAMILY CHILD CAREFACILITY NUMBER:
197493912
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: DATE:
07/12/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Gloria NorrisTIME COMPLETED:
09:39 AM
ALLEGATION(S):
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Allegations: License- Facility is operating beyond the terms of license
INVESTIGATION FINDINGS:
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On 07/12/2023 at 8:45 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced visit for the purpose of delivering findings for a complaint investigation regarding the allegations above. LPA met with Gloria Norris and observed 6 children and 2 staff at the time of the visit.
On 05/3/2023, Licensing Program Analyst (LPA) Doris Whitmore arrived at the facility for the purpose of conducting an initial complaint investigation. Upon arrival LPA met with Gloria Norris. And toured the facility indoors and outdoors. There were (3) staff and (7) children. During the inspection LPA obtained a copy of the facility roster and interviewed staff and children.
The Department conducted a full investigation, which included interviews with relevant parties and staff, as well as record review, including documentation as related to the allegation. With the information obtained and interviews conducted the investigation provided sufficient evidence to substantiate the allegation. Based on interviews and observations The ages of children were (2) four-year olds, (1) three-year-old, (3) infants, and (1) toddler. Therefore, the allegation of the licensee operating beyond the conditions and terms of license based upon children in care is substantiated meaning that the allegation is valid because the preponderance of the evidence of standards has been met. Deficiency cited LIC9099D and a copy of report issued Notice of Site Visit and Appeal Rights given.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 30-CC-20230424113359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NORRIS FAMILY CHILD CARE
FACILITY NUMBER: 197493912
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/26/2023
Section Cited
HSC
1597.44(a)(b)
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(a) At least one child is enrolled in and attending kindergarten or elementary school and a second child is at least six years of age.
(b) No more than two infants are cared for during any time when more than six children are cared for.
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Licensee will review videos on Capacity by 07/26/2023 sending an report on What their takeaway is from watching the videos at www.ccld.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2