197493952-12-27-2023-58-CC-RNAO-D2HRGB-20240216120029

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493952
Report Date: 12/27/2023
Date Signed: 12/27/2023 04:00:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2023 and conducted by Evaluator Lilia Hernandez

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20230828135553

FACILITY NAME:	WREH FAMILY CHILD CARE		FACILITY NUMBER:	197493952
ADMINISTRATOR:	WREH, CATHERINE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(310) 986-1680
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90008
CAPACITY:	14	CENSUS: 4	DATE:	12/27/2023
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Charletha Amina Lee, Assistant		TIME COMPLETED:	12:59 PM

ALLEGATION(S):

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Staff yelled at daycare child
Staff did not meet daycare child's needs
Staff did not provide a comfortable environment for daycare children
Staff makes inappropriate comments in presence of daycare child.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Lilia Hernandez and Brittanee Cleveland conducted an unannounced complaint inspection to the above facility on 12/27/2023. LPAs arrived at the facility at 08:55AM and met with Staff #1, who guided LPAs on tour of the facility. There were 2 children, and 2 infants in care upon arrival. LPAs were later met by Adult #1 who lives in the home.

The purpose of the visit is to deliver findings for the above allegation.

During the investigation conducted by the LPAs, interviews were conducted, records were reviewed, copies of rosters and other pertinent information and documents were also obtained.

Details provided by the reporting party indicates that staff yelled at daycare child, staff did not meet daycare child's needs, staff did not provide a comfortable environment for daycare children and staff makes inappropriate comments in presence of daycare child. ---Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 12/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20230828135553

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WREH FAMILY CHILD CARE	FACILITY NUMBER: 197493952
	VISIT DATE: 12/27/2023

NARRATIVE

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Per licensee, no incident involving a staff yelling at day care, staff not meeting daycare child’s needs, staff not providing a comfortable environment for day care children or staff making inappropriate comments in presence of day care children occurred at the facility.

Licensee disclosed that on 8/26/2023, services for Child #2 were terminated due to behaviors that were of concern for both staff and children in care.

During children interviews, Child #1 disclosed that there was an instance where Child #2 would bother Child #1 and ruin their drawing. Child #1 did not disclosed information to any adults providing care.

Staff interviewed made disclosures of having conversations with Child#2 parent regarding Child’s #2 change in behavior. Staff #1 disclosed that parent disagreed with Child #2 described behavior.

Parents interviewed made no disclosures that supports the allegations above. Parent #1 disclosed that the environment is comfortable, safe and happy. Parent #2 disclosed that they are satisfied with the care provided by the Licensee.

Based on the investigation conducted by the LPAs, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with Charletha Amina Lee, Assistant.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 12/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2023

LIC9099 (FAS) - (06/04)

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