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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494112
Report Date: 06/18/2026
Date Signed: 06/18/2026 04:57:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260601121708
FACILITY NAME:DEMARRAIS FAMILY CHILD CAREFACILITY NUMBER:
197494112
ADMINISTRATOR:DEMARRAIS, JEANNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 396-3322
CITY:SANTA MONICASTATE: CAZIP CODE:
90405
CAPACITY:14CENSUS: 5DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:JEANNE DeMARRAIS, LICENSEETIME COMPLETED:
05:15 PM
ALLEGATION(S):
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PERSONAL RIGHTS: Licensee does not ensure children are provided with adequate food
INVESTIGATION FINDINGS:
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On 06/18/2026, Licensing Program Analyst (LPA) Lisa Clayton arrived unannounced at the DeMarrais family child care home, to deliver findings on the complaint of a Personal Rights violation that the Licensee does not ensure children are provided with adequate food.

LPA Clayton was greeted by Licensee Jeanne DeMarrais. LPA Clayton observed 5 children being cared for and supervised by Licensee and 2 fingerprint cleared staff.

On 06/01/2026, LPA Clayton completed an initial 10-day complaint investigation. During inspection, the LPA toured the facility and completed interviews with staff and inspected the kitchen and food prep area.

A full investigation was conducted which included observations and interviews. Based on interviews which were conducted and recorded, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 12, Chapter 3, and Article 06, are being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20260601121708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
VISIT DATE: 06/18/2026
NARRATIVE
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LPA Clayton informed Licensee Jeanne that this report dated 06/18/2026 documents (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Clayton informed Licensee Jeanne to provide a copy of this licensing report dated 06/18/2026 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224) must be placed in the child's file for verification.

An exit interview was conducted, and this report and Appeal Rights were discussed and provided to Licensee Jeanne DeMarrais.

LPA Clayton posted a notice of site visit which must remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20260601121708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2026
Section Cited
CCR
102423(a)(2)
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102423 (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
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Licensee has decided to serve only prepared snacks and water, and have parents provide all other meals. Parents were notified via email today June 18, 2026.
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This requirement was not met as evidenced by: LPA Clayton observed expired and moldy food in Licensees refrigerator, and interviews conducted it was noted that the food was served to children in care, which poses an immediate Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3