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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494112
Report Date: 08/04/2026
Date Signed: 08/04/2026 01:52:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260601121708
FACILITY NAME:DEMARRAIS FAMILY CHILD CAREFACILITY NUMBER:
197494112
ADMINISTRATOR:DEMARRAIS, JEANNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 396-3322
CITY:SANTA MONICASTATE: CAZIP CODE:
90405
CAPACITY:14CENSUS: 0DATE:
08/04/2026
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:JEANNE DEMARRAIS, LICENSEETIME COMPLETED:
12:00 PM
ALLEGATION(S):
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LICENSE: Provider is not present 80% of the time.
INVESTIGATION FINDINGS:
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On 08/04/2026, Licensing Program Analyst (LPA) Lisa Clayton arrived unannounced at the DeMarrais Family Child Care home to deliver the finding on a complaint.

On 06/01/2026, El Segundo Child Care Regional Office received a complaint alleging the following:
• LICENSE: Provider is not present 80% of the time.

On 06/03/2026 LPA Clayton conducted the 10-day visit, toured the CCC inside and outside for a Health and Safety Inspection, reviewed children’s files and interviewed Licensee and staff.
On 06/18/2026, LPA Clayton conducted an inspection at the family childcare and observed licensee and staff supervising children in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260601121708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
VISIT DATE: 08/04/2026
NARRATIVE
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Based on investigative interviews with License and staff, and LPA’s document review, NO information was disclosed that the Licensee was not in compliance with Title 22 Regulations of the Operation of a Family Child Care Home. In LPA Clayton interviews with staff, it was reported that the licensee is present in the home and record review shows that Licensee has hired staff to ensure that children in care are supervised at all times, therefore, the allegations are UNSUBSTANTIATED, meaning although the allegations may have happened or are valid, the preponderance of the evidence standard has not been met.


Exit interview was conducted with Licensee Jeanne and a copy of the report was provided with a Notice of Site.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2