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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494114
Report Date: 02/06/2025
Date Signed: 02/06/2025 04:34:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2024 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240917145502
FACILITY NAME:STUDIO CITY CHILD CARE, INFANT CENTERFACILITY NUMBER:
197494114
ADMINISTRATOR:NASSIMA MOJABIFACILITY TYPE:
830
ADDRESS:11544 VENTURA BLVDTELEPHONE:
(818) 824-9133
CITY:STUDIO CITYSTATE: CAZIP CODE:
91604
CAPACITY:36CENSUS: 28DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director / Nassima MojabiTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Unqualified staff providing care to day care children
Staff did not ensure napping equipment was not in disrepair
Staff did not ensure baby gates were not in disrepair
INVESTIGATION FINDINGS:
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On 2/6/25, at 8:30AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director / Nassima Mojabi, who guided LPA on a tour of the facility. There were 28 children with 7 staff observed present. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted, physical plant was toured/pictures taken and staff and children's rosters and other supporting documentation were obtained/reviewed.

Per Reporting Party, Unqualified staff providing care to day care children, Staff did not ensure napping equipment was not in disrepair and Staff did not ensure baby gates were not in disrepair.

(Please see LIC 9099C for additional information)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 58-CC-20240917145502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: STUDIO CITY CHILD CARE, INFANT CENTER
FACILITY NUMBER: 197494114
VISIT DATE: 02/06/2025
NARRATIVE
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During the interview with the Director, the Director stated that between August - September of 2024, three
lead teachers resigned or were let go. Per the Director, staff members 2 - 4 were enrolled in school and
working towards obtaining their ECE units. In reference to the allegations of Staff did not ensure napping equipment was not in disrepair and Staff did not ensure baby gates were not in disrepair, the Director stated that there were multiple cribs that were in disrepair but were not being used for children in care and a few of the baby gates located in the outside play area were in disrepair, as a result of children pulling on them.

During the interview with staff, it was confirmed that unqualified staff are working at the facility as teachers. Staff members 2, 3 and 4 were named as staff working as teachers at the facility. During the visit conducted on 11/13/24, LPA reviewed staff files and confirmed that staff members 2 – 4 are not qualified teachers and did not have the 12 core semester units in early childhood or child development education and 3 semester units related to infant care. Staff 5 was missing transcripts. In reference to the allegations of Staff did not ensure napping equipment was not in disrepair and Staff did not ensure baby gates were not in disrepair, the statements obtained from staff were consistent and corroborated with both allegations. During the visit conducted on 9/26/24, LPA toured the inside/outside of the facility and observed three cribs in disrepair. The cribs were missing wheels and were tilted/leaning on one side (pictures taken). LPA also observed multiple baby gates located in the outside play area in disrepair. The baby gates were broken and had been taped together with duct tape (pictures taken).

Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Nassima Mojabi and Appeals Rights provided.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 58-CC-20240917145502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: STUDIO CITY CHILD CARE, INFANT CENTER
FACILITY NUMBER: 197494114
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/06/2025
Section Cited
CCR
101416.2(c)(1)(A)
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Infant Care Teacher Qualifications and Duties. To be a fully qualified infant care teacher, a teacher shall have the following: Completion, with passing grades, of 12 postsecondary semester or equivalent quarter units in early childhood or child development education at an accredited or approved college or university. At least three of the units required in (c)(1) above shall be related to the care of infants or shall contain instruction specific to infants.
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The Director will ensure facility is in compliance with California Code of Regulations Title 22, Section 101416.2(c)(1)(A) and submit proof of correction to CCL by the POC due date.
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This requirement was not met as evidenced by: During interview with staff, it was confirmed that unqualified staff are working at the facility as teachers. Staff members 2, 3 and 4 were named as staff working as teachers at the facility. During the visit conducted on 11/13/24, LPA reviewed staff files and confirmed that staff members 2 – 4 are not qualified teachers and did not have the 12 core semester units in early childhood or child development education and 3 semester units related to infant care. Staff 5 was missing transcripts. This poses a potential health, safety or personal rights risk to persons in care.
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Type B
02/06/2025
Section Cited
CCR
101238(a)
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Buildings and Grounds. The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidenced by: Statements obtained from the Director and Staff corroborated that
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During the visit conducted on 11/13/24, LPA observed the cribs had been repaired and the baby gates had been replaced.

Deficiency is cleared and no further action is needed.
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napping equipment and baby gates were in disrepair. During the visit conducted on 9/26/24, LPA toured the inside/outside of the facility and observed three cribs in disrepair. The cribs were missing wheels and were tilted/leaning on one side. Also, multiple baby gates located in the outside play area were broken and had been taped together with duct tape (pictures taken of the cribs & baby gates).
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2024 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240917145502

FACILITY NAME:STUDIO CITY CHILD CARE, INFANT CENTERFACILITY NUMBER:
197494114
ADMINISTRATOR:NASSIMA MOJABIFACILITY TYPE:
830
ADDRESS:11544 VENTURA BLVDTELEPHONE:
(818) 824-9133
CITY:STUDIO CITYSTATE: CAZIP CODE:
91604
CAPACITY:36CENSUS: 28DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director / Nassima MojabiTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
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5
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9
Staff did not ensure they were not over capacity
Staff are not using proper napping procedures
Staff are not providing adequate food service for day care children
Staff did not ensure the facility is free of pests
Staff are inappropriately locking doors
INVESTIGATION FINDINGS:
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On 2/6/25, at 8:30AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director / Nassima Mojabi, who guided LPA on a tour of the facility. There were 28 children with 7 staff observed present. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted, physical plant was toured/pictures taken and staff and children's rosters and other supporting documentation were obtained/reviewed.

Per Reporting Party, Staff did not ensure they were not over capacity, Staff are not using proper napping procedures, Staff are not providing adequate food service for day care children, Staff did not ensure the facility is free of pests and Staff are inappropriately locking doors.

(Please see LIC 9099C for additional information)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 58-CC-20240917145502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: STUDIO CITY CHILD CARE, INFANT CENTER
FACILITY NUMBER: 197494114
VISIT DATE: 02/06/2025
NARRATIVE
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During the interview with the Director, the Director denied observing or having knowledge of the following allegations; Staff did not ensure they were not over capacity, Staff are not using proper napping procedures
Staff are not providing adequate food service for day care children, Staff did not ensure the facility is free of pests and Staff are inappropriately locking doors. Per the Director, the facility has never operated out of ratio. The facility is licensed to provide care to infants ages 0 to 24 months, for a capacity of 36 children and there have never been more than 36 children at the facility at one time. Per the Director, children are always placed on their backs during naptime and never on their stomachs. The Director stated that the facility does not customize food for children and parents are aware of that during admission. According to the admission agreement, if a parent wishes the day care not to feed their child, the parent is to send food and a beverage for their child to the program. After reviewing the physician's reports for children 1 - 4, LPA observed that the children did not have food related allergies or restrictions. Per the Director, staff will never serve anything to a child that will jeopardize the health and safety of the child. There have been no complaints from parents regarding the meals provided to their children. The Director denied the allegation of facility having an infestation of ants. According to the Director, the facility is cleaned regularly after each day and deep cleaning is done once a week, on Fridays. The Director denied staff inappropriately locking doors and stated during COVID, the facility followed LA County protocols and locking the doors was something that was being done at the time but that has since stopped and parents are allowed to come inside the facility as they wish. During visits conducted on 9/26/24, 11/13/24 and 2/6/25, LPA observed the facility operating within the capacity of the facility license. There were no concerns observed related to napping procedures, ant infestation or parents not being permitted to enter the facility.

During the interview with staff, staff made no disclosures about observing any of the allegations stated above and denied the allegations to be true. The statements obtained were consistent and corroborated with the statements obtained from the Director.

Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 58-CC-20240917145502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: STUDIO CITY CHILD CARE, INFANT CENTER
FACILITY NUMBER: 197494114
VISIT DATE: 02/06/2025
NARRATIVE
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The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted and report was reviewed with Nassima Mojabi and Appeals Rights provided.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6