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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494252
Report Date: 09/24/2025
Date Signed: 09/25/2025 08:50:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2025 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250707141448
FACILITY NAME:ISAYAN FAMILY CHILD CAREFACILITY NUMBER:
197494252
ADMINISTRATOR:JENNY ISAYANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 288-8441
CITY:VAN NUYSSTATE: CAZIP CODE:
91405
CAPACITY:14CENSUS: 8DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
02:09 PM
MET WITH:JENNY ISAYANTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Uncleared adult in home
INVESTIGATION FINDINGS:
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On 9/24/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Licensee, to whom the reason for the inspection was announced. LPA toured the facility and observed 8 daycare children and 2 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, and conducted interviews with staff, parents in regard to the above allegation.

-Pertaining to the allegation that - Uncleared adult in home
According to the Reporting Party (RP), an uncleared adult lives at this address, at nights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250707141448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ISAYAN FAMILY CHILD CARE
FACILITY NUMBER: 197494252
VISIT DATE: 09/24/2025
NARRATIVE
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According to Parents interviewed during the course of the investigation, parents stated that they love the day care and that their children love the day care. Parents stated that the only adults they have observed at the day care are the licensee, a female assistant. One parent stated that they were introduced to licensees 2 adult children upon enrollment but have not observed them during day care hours.

According to Staff interviewed during the course of the investigation. The adults present during hours of operation are fingerprinted. Per Staff 1 (S1), there are family members and friends that are present in the home occasionally, during non-operating hours.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee, JENNY ISAYAN.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2