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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494284
Report Date: 12/20/2024
Date Signed: 12/20/2024 12:15:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2024 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241219115348
FACILITY NAME:OREN FAMILY CHILD CAREFACILITY NUMBER:
197494284
ADMINISTRATOR:OREN, SHARONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 398-8988
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:14CENSUS: 22DATE:
12/20/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Sharon OrenTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Licensee is operating over capacity.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced complaint inspection on 12/20/2024 at 10:45 AM. LPA met with Licensee, Sharon Oren to discuss the above allegation. At the time of arrival LPA observed 22 children in care with 2 staff. This is an amended report to update the civil penalty amount.

During today's inspection LPA Bickham toured the facility and interviewed the licensee. LPA also collected the children's roster.

Per Reporting Party, Licensee is operating over capacity.

During interview with Licensee, Licensee disclosed she is over capacity. Per Licensee there are children here today that was not supposed to be here and were just dropped off, Licensee stated their grandchildren are present as well. LPA informed Licensee that their grandchildren count towards their

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20241219115348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: OREN FAMILY CHILD CARE
FACILITY NUMBER: 197494284
VISIT DATE: 12/20/2024
NARRATIVE
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capacity if they are present during operating hours.

Based on the LPAs observations, and interview concluded with Licensee the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22 (code) is being cited on the attached LIC 9099D. A violation regarding repeat violation of being over capacity warrants an immediate civil penalty of 250.00 and is hereby assessed, see LIC 421IFC

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return.  A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year).  The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent.  Licensee was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit. Licensee's signature is acknowledgement of receiving the form.  
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20241219115348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: OREN FAMILY CHILD CARE
FACILITY NUMBER: 197494284
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/23/2024
Section Cited
CCR
102416.5(f)
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Staffing Ratio and Capacity
(f) The total licensed capacity for a Large Family Child Care Home (FCCH) shall not exceed fourteen children. This requirement is not met as evidence by:
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Between 11:00-11:25 AM 8 children were picked up, putting Licensee back into compliance.
Licensee will watch the capacity/ratio video
at ccld.childcarevideos.org
Licensee will email a summary of the video to LPA by date listed.
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Based on LPA observations and interview conducted, Licensee did not ensure the FCCH did not exceed a capacity of 14 children. This poses a potential risk to the health and safety of
children in care.
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LPA will provide a copy staffing ratio and capacity regulation, Licensee will read and write a statement stating they understand the regulation and will be in compliance.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3