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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494284
Report Date: 04/03/2026
Date Signed: 04/03/2026 12:42:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2026 and conducted by Evaluator Brittanee Cleveland
COMPLAINT CONTROL NUMBER: 58-CC-20260106090635
FACILITY NAME:OREN FAMILY CHILD CAREFACILITY NUMBER:
197494284
ADMINISTRATOR:OREN, SHARONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 398-8988
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:14CENSUS: 7DATE:
04/03/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Sharon Oren, LicenseeTIME COMPLETED:
01:47 PM
ALLEGATION(S):
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Licensee is operating over capacity
INVESTIGATION FINDINGS:
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On April 3, 2026, at 09:45 A.M., Licensing Program Analyst (LPA) Brittanee Cleveland conducted an unannounced investigation for a complaint received. LPA met with Sharon Oren, Licensee, who guided a tour of the facility. LPA explained the purpose of today’s visit is to discuss the above mentioned allegation.

At the time of the inspection, LPA observed 7 children in care and 1 assistant with Licensee.
During today’s visit, LPA was guided on a tour with the Licensee, interviewed staff, and obtained rosters.

LPA observed Licensee operating in compliance to capacity regulations. Interviews were conducted. An updated roster was observed by LPA. Licensee stated that the were not as many children coming during the short spring break. LPA advised Licensee to consider staggering her times for after school children and children taking art classes to stay in compliance. LPA observed a sign at the entrance of the home, informing parents to not block the neighbor’s homes.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260106090635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: OREN FAMILY CHILD CARE
FACILITY NUMBER: 197494284
VISIT DATE: 04/03/2026
NARRATIVE
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 Assistant stated that since the last complaint, licensee was able to control the flow of children better and there were no issues. LPA advised Licensee to have clear communication with parents on the importance of staying in capacity to avoid further issues. Licensee has stated making changes to the current protocols being followed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Sharon Oren, Licensee.

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SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
LIC9099 (FAS) - (06/04)
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