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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494320
Report Date: 04/11/2024
Date Signed: 04/11/2024 01:41:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2024 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240220143900
FACILITY NAME:GRIGORYAN AND MNATSAKANYAN FAMILY CHILD CAREFACILITY NUMBER:
197494320
ADMINISTRATOR:GRIGORYAN H,MNATSAKANYANGFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 926-5340
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91403
CAPACITY:14CENSUS: 11DATE:
04/11/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Hovannes GrigoryanTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Allegation 1 - Uncleared adult caring and supervising day care children.
Allegation 2 - Provider inappropriately disciplines day care children.
Allegation 3 - Provider inappropriately restrains day care children.
Allegation 4 - Provider leaves day care children unattended for periods of time.
INVESTIGATION FINDINGS:
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On 4/11/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Licensee, Hovannes Grigoryan to whom the reason for the inspection was announced. LPA toured the facility and observed 11 daycare children and 3 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of emails showing screenshots, children’s roster, and conducted interviews with 4 Adults and 6 Parents in regard to the above allegations.

-Pertaining to the allegation that - Uncleared adult caring and supervising day care children
According to the Reporting Party (RP) Reporting Party was invited by the licensee to care for children one day and was not required to obtain any fingerprint clearance or submit any kind of documentation.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20240220143900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GRIGORYAN AND MNATSAKANYAN FAMILY CHILD CARE
FACILITY NUMBER: 197494320
VISIT DATE: 04/11/2024
NARRATIVE
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According to Adult 1 (A1) and Adult 4 (A4), Adults working at the facility are all fingerprinted and there have not been any non-fingerprinted adults at the facility.

According to Parent 1 (P1), Parent 3 (P3), Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6) and Parent 7 (P7) they see the same staff present at the facility and have no concern regarding unfamiliar faces being present. Parents stated there was a new staff hired recently. LPA verified all adults named by parents were listed as eligible adults on Guardian.

-Pertaining to the allegation that - Provider inappropriately disciplines day care children.
According to the Reporting Party (RP) Reporting Party was invited by the licensee to care for children one day and observed a child "locked in a small toilet alone" for crying and throwing up.

According to Adult 1 (A1), Adult 2 (A2), Adult 3 (A3) and Adult 4 (A4), Adults working at the facility do not lock children in a small toilet for discipline purposes. They talk to them, they redirect, they entertain them with other activities and ensure they are safe and well taken care of.

According to Parent 1 (P1), Parent 3 (P3), Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6) and Parent 7 (P7) they have no concerns regarding the facility's discipline policy. Parents stated that their children are happy when dropped off and have made no mention of anything concerning to them.

-Pertaining to the allegation that - Provider inappropriately restrains day care children.
According to the Reporting Party (RP) Reporting Party was invited by the licensee to care for children one day and observed children being strapped in chairs all day so when parents come they do not have any bites or scratches.

According to Adult 1 (A1), Adult 2 (A2), Adult 3 (A3) and Adult 4 (A4), Adults working at the facility do not have any kind of device such as high chairs or such where children can be restrained. LPA observed high chairs at the facility and reminded licensee to ensure children are only placed in high chairs when eating.

According to Parent 1 (P1), Parent 3 (P3), Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6) and Parent 7 (P7), their children are happy at the day care and they have no concerns regarding their children being restrained while in care.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 58-CC-20240220143900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GRIGORYAN AND MNATSAKANYAN FAMILY CHILD CARE
FACILITY NUMBER: 197494320
VISIT DATE: 04/11/2024
NARRATIVE
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-Pertaining to the allegation that - Provider leaves day care children unattended for periods of time.
According to the Reporting Party (RP) Reporting Party was invited by the licensee to care for children one day and observed a child left alone in the off limits upstairs area during nap time.

According to Adult 1 (A1), Adult 2 (A2), Adult 3 (A3) and Adult 4 (A4), children do not nap upstairs and are never left unsupervised.

According to Parent 1 (P1), Parent 3 (P3), Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6) and Parent 7 (P7), their children are happy at the day care and do not have any concerns regarding supervision or lack of supervision.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Licensee, Hovannes Grigoryan.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3