197494325-6-10-2026-30-CC-KSTS-DV7QAZ-20260619120047

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494325
Report Date: 06/10/2026
Date Signed: 06/10/2026 04:09:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Doris Whitmore

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20260424084055

FACILITY NAME:	CRYSTAL STAIRS HEAD START - CHAPEL OF PEACE		FACILITY NUMBER:	197494325
ADMINISTRATOR:	CARDENAS, LAURA		FACILITY TYPE:	850
ADDRESS:	1009 NORTH MARKET STREET		TELEPHONE:	(323) 421-1100
CITY:	INGLEWOOD	STATE: CA	ZIP CODE:	90302
CAPACITY:	55	CENSUS: 9	DATE:	06/10/2026
		UNANNOUNCED	TIME BEGAN:	03:05 PM
MET WITH:	Norma Izucar- Site Supervisor		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Physical Plant- Facility does not have hot water
Physical Plant-Staff do not ensiure facility is clean and sanitary
Physical Plant- Facility is not providing a safe environment for children

INVESTIGATION FINDINGS:

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On 04/30/2026 Licensing Program Analyst (LPA) Doris Whitmore arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegations. Upon arrival, LPA met with Site Supervisor, Norma Izcuar and discussed the purpose of the visit. LPA toured the facility and observed 41 children in care with 10 staff members providing care and supervision. LPA conducted staff and children’s interviews. The following documents were obtained Sanitizing with Bleach Solution Chart, Site Cleaning Monitoring Tool, Restroom Cleaning Checklist, Washing & Sanitizing Procedure, Receipt of Water Cooler Service, Teacher's Daily Health and Safety Checklist, Work Order and Master List of Participants. Classroom Observations.

On 05/20/2026 Licensing Program Analyst (LPA) Doris Whitmore arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegation. Upon arrival, LPA met with Site Supervisor, Norma Izucar and discussed the purpose of the visit to continue with staff interviews. LPA toured the facility indoors and outdoors and observed 43 children in care. There were 10 staff providing care and supervision.
The Department conducted a full investigation, which included staff interviews, interviews with relevant

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:	DATE: 06/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20260424084055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CRYSTAL STAIRS HEAD START - CHAPEL OF PEACE	FACILITY NUMBER: 197494325
	VISIT DATE: 06/10/2026

NARRATIVE

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parties and other agencies, as well as a record review which included documentation related to the allegations. LPA did not observe nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Physical Plant - Facility does not have hot water, Staff do not ensure facility is clean and sanitary, and facility is not providing a safe environment for children in care. The facility does not prepare food for consumption, but does clean the dishes and utensils used during meal time with a sanitizing solution, which is an alternative method. The facility was able to provide documentation showing that actions were taken to have the hot water heater repaired or replaced and alternative methods of sanitizing were being used to maintain a safe environment for the children in care.

Therefore, the allegations are deemed unsubstantiated. Meaning, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred. No deficiencies cited.
An exit interview was conducted, copy of this report was reviewed and issued along with appeal rights and Notice of Site Visit. Notice of Site Visit is required to be posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:	DATE: 06/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026

LIC9099 (FAS) - (06/04)

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