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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494380
Report Date: 03/11/2026
Date Signed: 03/11/2026 11:52:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Shandra Powell
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260120085423
FACILITY NAME:MONTESSORI OF TORRANCE PRESCHOOLFACILITY NUMBER:
197494380
ADMINISTRATOR:OFELIA WATANABEFACILITY TYPE:
850
ADDRESS:18015 PRAIRIE AVETELEPHONE:
(310) 214-9141
CITY:TORRANCESTATE: CAZIP CODE:
90504
CAPACITY:38CENSUS: 35DATE:
03/11/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Ofelia Watanabe, DirectorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Personal Rights - Staff did not meet the needs of a distressed day care child
INVESTIGATION FINDINGS:
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On 3/11/2026 Licensing Program Analyst (LPA) Shandra Powell conducted an unannounced visit, LPA met with Director, Ofelia Watanase. LPA explained the purpose of the visit is to deliver the findings of the complaint received on 01/20/2026.

Diuring the start of the visit LPA observed all preschool children in care on the play yard with staff. All children seem to be happy and enjoying playtime. LPA went into office with director and came back out to visually observed all children on the play yard once more. LPA did not observe any children in distress neither unhappy during the inspection. LPA toured the classrooms with director and observed 34 preschoolers eating lunch with 5 teachers.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Shandra Powell
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260120085423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MONTESSORI OF TORRANCE PRESCHOOL
FACILITY NUMBER: 197494380
VISIT DATE: 03/11/2026
NARRATIVE
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After conducting verbal interviews with staff members, visual observations, and record review the conclusion has been reached, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated - A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

During interviews with staff members they did admit that never is a child left alone in distress/crying without staff members finding out the reason and consoling the child. Staff did admit children cry over toys, during drop off, when parents have a new baby and when child is going through the transitional period. Teachers state they always visually supervise the child whom may be upset after trying to console the child. Never is the child left alone.

LIC 9213 Notice of site visit and appeal rights were provided and reviewed.
An exit interview was conducted with Director, Ofelia Watanabe. A copy of this report was provided.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Shandra Powell
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2