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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494456
Report Date: 08/14/2026
Date Signed: 08/17/2026 09:49:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260522090435
FACILITY NAME:BEGINNINGS LEARNING CENTER VAN NUYS, INCFACILITY NUMBER:
197494456
ADMINISTRATOR:JANET CABRERAFACILITY TYPE:
850
ADDRESS:6903 TYRONE AVETELEPHONE:
(818) 646-6630
CITY:VAN NUYSSTATE: CAZIP CODE:
91405
CAPACITY:90CENSUS: 36DATE:
08/14/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:JENAT KINGTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff spoke inappropriately to children in care
INVESTIGATION FINDINGS:
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On 8/14/2026, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Director, JENAT KING to whom the reason for the inspection was announced. LPA toured the facility and observed 36 daycare children and 7 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster,conducted interviews and observed camera surveillance in regard to the above allegation.

-Pertaining to the allegation that - Staff spoke inappropriately to children in care
According to the RP, The RP observed Staff 2 (S2) in the restroom with a group of children, washing their hands. A child was facing away from S2 and standing at the child safety gate that led to the classroom. S2 then yelled at the child, “What are you doing? You can’t get out.”
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260522090435

FACILITY NAME:BEGINNINGS LEARNING CENTER VAN NUYS, INCFACILITY NUMBER:
197494456
ADMINISTRATOR:JANET CABRERAFACILITY TYPE:
850
ADDRESS:6903 TYRONE AVETELEPHONE:
(818) 646-6630
CITY:VAN NUYSSTATE:CAZIP CODE:
91405
CAPACITY:90CENSUS: 36DATE:
08/14/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:JENAT KINGTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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2
3
4
5
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7
8
9
Staff handled daycare child in a rough manner
INVESTIGATION FINDINGS:
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13
On 8/14/2026, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Director, JENAT KING to whom the reason for the inspection was announced. LPA toured the facility and observed 36 daycare children and 7 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster,conducted interviews and observed camera surveillance in regard to the above allegation.

-Pertaining to the allegation that - Staff handled daycare child in a rough manner.
According to the RP, The RP observed Staff 2 (S2) in the restroom with a group of children, washing their hands. A child was facing away from S2 and standing at the child safety gate that led to the classroom. S2 grabbed the child by their shirt and pulled them towards her.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20260522090435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BEGINNINGS LEARNING CENTER VAN NUYS, INC
FACILITY NUMBER: 197494456
VISIT DATE: 08/14/2026
NARRATIVE
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According to staff interviewed during the course of the investigation, S2 admitted to having pulled a child by the shirt as a form of redirection in the outdoor play area. S2 stated that children were running around and were in some sort of physical altercation, S2 stated that they then pulled a child by the shirt as a way to redirect them.

LPA Ornelas viewed available surveillance footage; however, due to the placement of the camera, LPA was unable to see any footage directed towards the inside of the restroom.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

1 Type B deficiency is being cited in accordance to Title 22 of the California Code of Regulations.

See LIC9099-D

A notice of site visit was given and must remain posted for 30 days.


Exit interview conducted and report was reviewed with Director, JENAT KING.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20260522090435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BEGINNINGS LEARNING CENTER VAN NUYS, INC
FACILITY NUMBER: 197494456
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/14/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidence by:
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Director agrees to review childrens personal rights video with staff and provide a form of all atendees and summaries on the take away to LPA via email.

ccld.childcarevideos.org and/or any other applicable video.
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Based on interviews conducted with S2, S2 stated that they pulled a child by the t- shirt as a form of redirection which poses a potential personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 58-CC-20260522090435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BEGINNINGS LEARNING CENTER VAN NUYS, INC
FACILITY NUMBER: 197494456
VISIT DATE: 08/14/2026
NARRATIVE
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S2 made eye contact with the RP and tried to make small talk. RP further stated that when they entered the classroom, they overheard S2 say, “Aye, stop whining… nothing happened to you.”

According to staff interviewed during the course of the investigation, staff stated that they have raised their voice to get the children's attention or redirect the children from a potentially harmful situation. Staff further stated that they have never spoken inappropriately to children.

According to parents interviewed during the course of the investigation, parents like the day care and have no concerns regarding the care that their children are receiving while attending the day care. Parents further stated that they have no concerns regarding the manner in which teachers speak to children.

According to children interviewed during the course of the investigation, children stated that they like their teachers. Children stated that their teachers are nice to them and do not yell at them. Children further stated that neither their friends or their teachers say mean things to them.

LPA Ornelas viewed available surveillance footage; however, due to the placement of the camera, LPA was unable to see any footage directed towards the inside of the restroom.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director, JENAT KING.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5