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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494628
Report Date: 09/09/2026
Date Signed: 09/09/2026 11:46:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2026 and conducted by Evaluator Janet Gil
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260825172039
FACILITY NAME:CHUAQUICO & SERRANO FAMILY CHILD CAREFACILITY NUMBER:
197494628
ADMINISTRATOR:CHUAQUICO, VALERIE-ANN S.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 747-4568
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: 8DATE:
09/09/2026
UNANNOUNCEDTIME BEGAN:
08:51 AM
MET WITH:Marwin Serrano - LicenseeTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Licensee keeps daycare children outdoors in extreme heat for an extended period of time.
INVESTIGATION FINDINGS:
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On September 9, 2026, at approximately 9:00 a.m., Licensing Program Analyst (LPA) Janet Gil conducted an unannounced subsequent complaint inspection to provide findings regarding the allegation listed above. Upon arrival, LPA met with Licensee Marwin Serrano. The co-licensee and spouse, Valerie Ann S., was not present at the facility. Present at the family child care home were the Licensee, one assistant, and eight enrolled children, consisting of six preschool-age children and two infants. LPA verified that all adults residing in or working at the family child care home had criminal record clearances and were associated with the facility.

During the investigation, LPA Gil toured the family child care home to assess for potential health and safety hazards, made observations, interviewed the Licensees, four verbal children, and parents, and obtained a copy of the children’s roster.

(Continue on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260825172039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CHUAQUICO & SERRANO FAMILY CHILD CARE
FACILITY NUMBER: 197494628
VISIT DATE: 09/09/2026
NARRATIVE
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(9099-C continued)

Regarding the allegation, “Licensee keeps daycare children outdoors in extreme heat for an extended period of time,” the Reporting Party (RP) alleged that the Licensees kept daycare children outdoors for an extended period of time during extreme heat. The RP further alleged that the children were exposed to temperatures of approximately 110 degrees Fahrenheit and that there was inadequate shade available to protect the children from the heat.

LPA Gil interviewed the Licensees, who stated that the children are taken outdoors in the morning for a limited period of time due to the current hot weather conditions in the area. The Licensees stated that the children have access to shaded areas, a gazebo, and water misters while outdoors. The Licensees also stated that the children have access to water at all times. The Licensees disclosed that, due to the hot weather, the facility currently provides water play activities on Fridays.

LPA Gil interviewed four verbal, enrolled children. All four children stated that they enjoy attending the facility and playing outdoors. The children stated that they have access to water while outdoors and are brought inside the home when it becomes too hot outside. LPA Gil interviewed five parents during the investigation. All interviewed parents stated that they are satisfied with the care provided by the Licensees and reported that their children are indoors when they are picked up from the facility. The parents also stated that their children have not reported being bothered by the outdoor weather conditions. The interviews conducted with the children and parents did not provide corroborating statements to support the allegation.

The evidence obtained during the investigation did not corroborate the RP’s allegation that the children were kept outdoors for an extended period of time during extreme heat or that adequate shade was not provided. During the inspections conducted as part of the investigation, LPA observed sufficient shaded areas, water misters, and access to drinking water available for the children while outdoors. LPA also observed a cool indoor area with air conditioning where children could play and be protected from the heat. Based on the evidence obtained during the investigation, there is insufficient evidence to establish, by a preponderance of the evidence, that the alleged violation occurred. Therefore, the allegation is determined to be Unsubstantiated.

A Notice of Site Visit was provided to the Licensee and must remain posted for 30 days.

An exit interview was conducted with Licensee Marwin Serrano. The findings were discussed, and a copy of this report was provided to the Licensee. Appeal rights were provided and explained.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2