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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494665
Report Date: 07/03/2024
Date Signed: 07/03/2024 08:53:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240411112635
FACILITY NAME:LUU FAMILY CHILD CAREFACILITY NUMBER:
197494665
ADMINISTRATOR:JOSEPHINE LUUFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 439-4076
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: 4DATE:
07/03/2024
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Josephine Luu, LicenseeTIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Staff hits child in care
INVESTIGATION FINDINGS:
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On 07/02/2024 at 08:15 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted a complaint visit to deliver findings on the above allegation. LPA identified self and met with Josephine Luu, Licensee who allowed entry to facility and provided LPA a guided tour of the inside and outside of the facility Upon arrival there were 4 children and 1 staff present.

Throughout the course of the investigation, LPA obtained the LIC 9040 Child Care Facility Roster and interviewed staff, parents, and children.

During today’s visit, LPA addressed the allegation that staff hits child in care. Per reporting party, staff hits child in care.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 58-CC-20240411112635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LUU FAMILY CHILD CARE
FACILITY NUMBER: 197494665
VISIT DATE: 07/03/2024
NARRATIVE
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The allegation that staff hits child in care, has been found to be unsubstantiated. Per Licensee, when challenging behavior is displayed by children, they are redirected and given education on the topic. Per staff, when challenging behavior is displayed by children, staff will sit with child to calm them down, redirect the behavior and given education on the topic. Per parents, their children have not told them of being hit by an adult while in care. Per children, Josephine Luu, Licensee and Staff #1 have not hit them or their friends.

Based on LPA investigation, documents obtained, and statements obtained, it has been determined that the complaint alleging staff hits child in care is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Josephine Luu, Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
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