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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494670
Report Date: 09/27/2023
Date Signed: 09/27/2023 02:24:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2023 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20230703122350
FACILITY NAME:RISING STARS ACADEMY - INFANT CENTERFACILITY NUMBER:
197494670
ADMINISTRATOR:KEENE, FELECIAFACILITY TYPE:
830
ADDRESS:1851 IMPERIAL HWYTELEPHONE:
(310) 324-5800
CITY:LOS ANGELESSTATE: CAZIP CODE:
90047
CAPACITY:20CENSUS: 18DATE:
09/27/2023
UNANNOUNCEDTIME BEGAN:
01:54 PM
MET WITH:Felecia KeeneTIME COMPLETED:
02:23 PM
ALLEGATION(S):
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Personal Rights- Daycare children sustained unexplained injuries while in care.
Neglect/Lack of Supervision to children in care- Facility staff are not providing adequate supervision to children in care.
INVESTIGATION FINDINGS:
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On 07/10/2023/ LPA Whitmore initiated the complaint investigation and met with the Director Felecia Keene. LPA toured the facility indoors and outdoors, observing proper teacher/infant ratios with a total of 18 infants and 5 teachers. LPA conducted a one-hour observation of the infant room and napping area. After interviewing the Director and Staff, LPA obtained a copy of the Facility Roster, Personnel Report, Agenda, Sign in Sheets from meeting, Care and Supervision Policy and Incident Reports.
On 09/27/2023 at 1:54p.m. LPA Whitmore conducted a visit to complete the investigation and deliver findings. LPA Whitmore met with the Licenee/Director Felecia.LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with 18 total children in care and 6 Teachers.The Department conducted a full investigation, which included staff interviews, interviews with relevant parties, as well as a record review which included documentation related to the allegations. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Personal Rights-Day Care children sustained unexplained injuries while in care. And for Neglect Lack of Supervision to children in care-facility staff are not providing adequate supervision to children in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20230703122350
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: RISING STARS ACADEMY - INFANT CENTER
FACILITY NUMBER: 197494670
VISIT DATE: 09/27/2023
NARRATIVE
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Although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are deemed unsubstantiated. An exit interview was conducted, a copy of this report, appeal rights along with Notice of Site Visit were provided.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2