197494698-1-27-2025-58-CC-BBEL-DE2S6B-20250219123538

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494698
Report Date: 01/27/2025
Date Signed: 01/27/2025 12:34:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2024 and conducted by Evaluator Silva Garibyan

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20241101115742

FACILITY NAME:	HARMON OAKS NOHO WEST		FACILITY NUMBER:	197494698
ADMINISTRATOR:	MARIYA KUPCHYAN		FACILITY TYPE:	850
ADDRESS:	12527-12533 VANOWEN ST.		TELEPHONE:	(818) 386-8409
CITY:	NORTH HOLLYWOOD	STATE: CA	ZIP CODE:	91605
CAPACITY:	80	CENSUS: 62	DATE:	01/27/2025
		UNANNOUNCED	TIME BEGAN:	07:20 AM
MET WITH:	Mariya Kupchyan, Owner/Director		TIME COMPLETED:	09:15 AM

ALLEGATION(S):

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1) Staff left day care child soiled for extended periods of time resulting in day care child sustaining a diaper rash.
2) Staff did not ensure day care child's hygiene needs were being met.

INVESTIGATION FINDINGS:

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On 01/27/2025 Licensing Program Analyst (LPA) Silva Garibyan arrived at Harmon Oaks NOHO West to deliver the findings of a complaint received by the Department on 11/01/24 associated to Complaint Control Number 58-CC-20241101115742. LPA met with Mariya Kupchyan, Owner/Director and explained the purpose of the visit. During today’s visit, there were 8 staff providing care to 49 preschool children, and three staff providing care to 13 toddlers.

During the investigation into the allegations listed above, LPA conducted interviews with six staff, three parents, and reviewed records.

The first allegation indicates that "Staff left day care child soiled for extended periods of time resulting in day care child sustaining a diaper rash. "
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20241101115742

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: HARMON OAKS NOHO WEST	FACILITY NUMBER: 197494698
	VISIT DATE: 01/27/2025

NARRATIVE

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Per reporting party, their child was left in a very wet and saggy pull-up and obtained a diaper rash.

When interviewed, S1, S2, S3, S4, S5, and S6 all explained that they follow a diaper-changing schedule, change diapers as needed, and maintain a diaper-changing/potty learning log. All staff members interviewed denied that any child was left in a wet diaper.

When interviewed, P1, P2, and P3 all stated that their children had been potty trained at this school shortly after enrollment. No parent had any issues with diaper rashes.

The second allegation indicates that "Staff did not ensure day care child's hygiene needs were being met. "
Per reporting party, despite giving two pairs of shirts and shorts, their child was left in dirty clothes with food spills.
When interviewed, S1, S2, S3, S4, S5, and S6 all explained that the school follows a policy that encourages messiness and risky play. All parents are informed of this prior to enrollment. All of the children go home with stains due to projects and food. However, staff explained that the school is cautious about the children washing their hands and that the messiness is not beyond acceptable boundaries.

When interviewed, P1, P2, and P3 all explained that they are aware of the school's policy and dress their children in clothing that can get messy. During pick-up, the children do have messy clothes, but the mess is within an acceptable level.

Based on information obtained from interviews conducted and documentation reviewed, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Mariya Kupchyan, Owner/Director and Appeals Rights provided.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2025

LIC9099 (FAS) - (06/04)

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