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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494726
Report Date: 10/07/2025
Date Signed: 10/30/2025 03:08:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250428141510
FACILITY NAME:GRANADA PREPARATORY SCHOOLFACILITY NUMBER:
197494726
ADMINISTRATOR:GENDLER, MARYFACILITY TYPE:
850
ADDRESS:10400 ZELZAH AVENUETELEPHONE:
(818) 368-7254
CITY:NORTHRIDGESTATE: CAZIP CODE:
91326
CAPACITY:90CENSUS: 45DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
02:33 PM
MET WITH:Mary Gendler, DirectorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility did not provide adequate supervision
Facility did not provide a written incident report to parents in a timely manner
INVESTIGATION FINDINGS:
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This report is an amended report for the report issued on 10/07/2025.
On 10/07/2025 Licensing Program Analyst (LPA) Isabel Ortega met with the Director, Mary Gendler to deliver the findings on the investigation into the above allegations. Upon arrival, LPA observed 11 children were present with two staff.
The investigation was conducted by the Community Care Licensing Investigations Bureau (IB), Investigator Laura Garcia and LPA Isavel Ortega. The investigation consisted of interviews with staff members, children, audio recordings from facility and documents received and reviewed. The investigation revealed there was only one member of staff supervising 16 children during Green Rooms outdoor play, when child 1 (C1) was injured. On 07/07/25 a copy of a recorded meeting was obtained, with staff admitting only one staff member was present at the time of the injury on 04/11/2025, and on 9/29/25 it was confirmed by Director Mary Gendler, there was only one Staff supervising 16 preschool children during outdoor play.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20250428141510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GRANADA PREPARATORY SCHOOL
FACILITY NUMBER: 197494726
VISIT DATE: 10/07/2025
NARRATIVE
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LPA Ortega reviewed the sign in and sign out sheet for children in care showing there were 16 children present during the Green Room out door play time on 04/11/2025.  According to the staff time sheet, Staff #1 was left alone during outdoor play time when S2 went to lunch leaving S1 alone to care for 16 children.  Based on evidence obtained and interviews conducted, the allegation alleging the facility did not provide adequate supervision is deemed Substantiated.   Facility cited a Type A deficiency for lack of supervision. 
A second allegation was received, alleging that the facility did not report incident written report to Parent in a timely manner. During this investigation LPA Ortega conducted interviews with staff and children and collected relevant documentation regarding the above allegation.  Interviews disclosed Parent of C1 was not provided a written note of the incident on 4/11/2025 until 4/16/2025.  According to the parent handbook and Title 22 regulation this time frame is a violation of the reporting requirement.  Therefore, this allegation is deemed to be substantiated, Type B citation was issued for reporting requirements.     
 
Facility shall post the Notice of site visit for 30 consecutive days as there is immediate risk to the health and safety of personal rights of children in care.  Also, facility was informed to provide a copy of this licensing report dated 10/14/2025 documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care and to any newly enrolled parents/guardians for 12 months from the date of this report.  A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.  A finding of substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.   

An exit interview was conducted, a copy of this report, appeal rights and a notice of site visit were provided to facility. 
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20250428141510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: GRANADA PREPARATORY SCHOOL
FACILITY NUMBER: 197494726
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/07/2025
Section Cited
CCR
101229(a)(1)
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 Responsibility for Providing Care and Supervision : The licensee shall provide care and supervision as necessary to meet the children's needs... Supervision shall include visual observation. This requirement was not met by evidences by...
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Facility will provide training to staff regarding ratio and supervision. Director will provide a sign in Training sheet signed by staff attendees to the Palmdale Regional Office by email.
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Based on IB investigation and LPA's review C1 was injured, due to lack of supervision, at the time of the incident Staff #1 was filling the water table which was out of her sight of the children. This is an immediate risk to the health and safety of children in care.
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Type B
11/07/2025
Section Cited
CCR
101212(f)
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Reporting Requirements: The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement was not met as evidenced by...
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Facility will provide training to staff regarding reporting requirement and parent notification.. Director will provide a sign in Training sheet signed by staff attendees to the Palmdale Regional Office by email or mail by 11/07/2025.
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Based on the investigation evidence revealed the parents were not provided with a written notification of the incident timely The parents were notified five days after the incident.. This is a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250428141510

FACILITY NAME:GRANADA PREPARATORY SCHOOLFACILITY NUMBER:
197494726
ADMINISTRATOR:GENDLER, MARYFACILITY TYPE:
850
ADDRESS:10400 ZELZAH AVENUETELEPHONE:
(818) 368-7254
CITY:NORTHRIDGESTATE: CAZIP CODE:
91326
CAPACITY:90CENSUS: 11DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
02:33 PM
MET WITH:Mary Gendler, DirectorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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3
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9
This report is being amended to replace report dated 10/7/25 issued in error.
INVESTIGATION FINDINGS:
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This report is being amended to replace report dated 10/7/25 issued in error.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250428141510

FACILITY NAME:GRANADA PREPARATORY SCHOOLFACILITY NUMBER:
197494726
ADMINISTRATOR:GENDLER, MARYFACILITY TYPE:
850
ADDRESS:10400 ZELZAH AVENUETELEPHONE:
(818) 368-7254
CITY:NORTHRIDGESTATE: CAZIP CODE:
91326
CAPACITY:90CENSUS: 10DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
02:33 PM
MET WITH:Mary Gendler, DirectorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
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8
9
Facility asked children to lie
INVESTIGATION FINDINGS:
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On 10/07/2025 Licensing Program Analyst (LPA) Isabel Ortega met with the Director, Mary Gendler to deliver the findings on the investigation into the above allegations. Upon arrival, LPA observed 10 children were present with two staff.

During this investigation LPA conducted interviews with staff and children and collected relevant documentation relation to the allegation: Facility asked children to lie. Documentation and interviews did not disclosed children were asked to lie. Therefore, this above allegation is Unsubstantiated, It has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegation is Unsubstantiated.

An exit interview was conducted, a copy of this report, and notice of site visit and appeal rights were provided to the facility center Director. Notice of site visit shall be posted for 30 days and the report shall be made available to the public for 3 years.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 5