<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494737
Report Date: 09/19/2023
Date Signed: 09/19/2023 02:38:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230627142903
FACILITY NAME:COHEN FAMILY CHILD CAREFACILITY NUMBER:
197494737
ADMINISTRATOR:ORNA COHENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 990-0221
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:14CENSUS: 4DATE:
09/19/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:ORNA COHEN, LICENSEETIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1: Personal Rights - Licensee speaks inappropriately in front of day-care children.
Allegation #2: Personal Rights - Licensee yells at day-care children.
Allegation #3: Personal Rights - Licensee handled child in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/19/2023, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA met with Licensee, Orna Cohen and toured the facility. LPA observed 1 infant in care with assistant. 3 school age children arrived by 2:00pm.

LPA conducted a full investigation, which included facility visits, obtaining pertinent documentation and conducted interviews with children, staff and parents. The children in care disclosed staff does not yell, staff treats them nice and they enjoy coming to the facility. Parents that were interviewed disclosed they were satisfied with the level of care and did not express any issues or concerns. Staff stated they do not yell at children in care, do not use inappropriate language and do not handle children in a rough manner. Based off the interviews conducted the allegations are deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230627142903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: COHEN FAMILY CHILD CARE
FACILITY NUMBER: 197494737
VISIT DATE: 09/19/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
No deficiencies are being cited accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Licensee, Orna Cohen.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2