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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494754
Report Date: 05/15/2025
Date Signed: 05/16/2025 10:05:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2025 and conducted by Evaluator Ranita Richmond
COMPLAINT CONTROL NUMBER: 30-CC-20250512140226
FACILITY NAME:TORRENCE FAMILY CHILD CAREFACILITY NUMBER:
197494754
ADMINISTRATOR:NICOLE TORRENCEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 910-3318
CITY:LOS ANGELESSTATE: CAZIP CODE:
90045
CAPACITY:12CENSUS: 13DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
03:50 PM
MET WITH:Nicole TorrenceTIME COMPLETED:
05:12 PM
ALLEGATION(S):
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License-Facility is operating over capacity
INVESTIGATION FINDINGS:
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On 5/15/2025 Licensing Program Analyst (LPA) Ranita Richmond and Chartrice Johnson arrived at above mentioned home for the purpose of investigating the above-mentioned allegation. Upon arrival, LPA met with licensee Nicole Torrence and discussed the purpose of the visit.
At 3:50pm LPAs toured the facility and observed 13 children in care with 2 adults providing care and supervision. During inspection, LPA toured the facility, obtained pertinent documents and interviewed licensee. At 4:45pm one child was picked up by authorized representative.
Based on LPA’s interview and observations. LPA confirmed that licensee is operating outside of the capacity limits of her license. Based on the LPA's observations, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.
LPA Richmond informed licensee Nicole Torrence that this report dated 5/15/25 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.
page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250512140226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TORRENCE FAMILY CHILD CARE
FACILITY NUMBER: 197494754
VISIT DATE: 05/15/2025
NARRATIVE
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Also, LPA Richmond informed the licensee to provide a copy of this licensing report dated 5/15/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted, a copy of this report was read and provided to Licensee Nicole Torrence.

Notice of Site Visit was provided and required to be posted for 30 days.

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SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250512140226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TORRENCE FAMILY CHILD CARE
FACILITY NUMBER: 197494754
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/16/2025
Section Cited
CCR
102416.5(a)
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102416.5 Staffing Ratio and Capacity
(a) The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time.

This requirement is not met as evidenced by:
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Licensee will speak to parents of enrolled children at pick up today (5/15/25) to determine which children will be disenrolled to meet the requirement of 12 children enrolled in the family daycare home.
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At 3:50pm LPAs observed 13 children being cared for and supervised by licensee and husband.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
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