<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494840
Report Date: 05/19/2025
Date Signed: 05/19/2025 03:03:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250224125807
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
197494840
ADMINISTRATOR:ERENDIDA ROMEROFACILITY TYPE:
850
ADDRESS:13562-13548 VENTURA BLVDTELEPHONE:
(818) 783-2930
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:138CENSUS: 73DATE:
05/19/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:ERENDIDA ROMEROTIME COMPLETED:
01:46 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not preventing day care child from harming other day care children while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/19/2025 Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering findings for the above allegation. Upon arrival, LPA were greeted and let into the facility by Director, ERENDIDA ROMERO, to whom the reason for the inspection was announced. 14 staff supervising 73 children.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of childrens roster, conducted interviews and obtained copies of documents.

-Pertaining to the allegation that – Licensee is not preventing day care child from harming other day care children while in care.
According to the Reporting Party (RP), a child assaults other children unprovoked.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250224125807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 197494840
VISIT DATE: 05/19/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
According to Staff Interviewed during the course of the investigation, they are doing the best that they can but there are moments when children do hit one another. Staff stated that they do their best to ensure that those children who need more direct supervision have it but it is not always possible. Staff further stated that they take the appropriate steps to ensure that children are provided with the assistance that they need both at school and away from school.

According to parents interviewed during the course of the investigation, parents have no concerns regarding their children's safety and well being. Parents stated that licensee and teachers are in fact preventing day care children from harming other day care children while in care. Parents are happy with the Child Care Center.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, ERENDIDA ROMERO.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2