197494851-4-16-2025-58-CC-RRAS-DG32BK-20250424171514

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494851
Report Date: 04/16/2025
Date Signed: 04/16/2025 02:40:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator Joe Katrdzhyan

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250129094946

FACILITY NAME:	BURBANK YMCA CHILDRENS CENTER PRESCHOOL		FACILITY NUMBER:	197494851
ADMINISTRATOR:	DIERIK GONZALEZ		FACILITY TYPE:	850
ADDRESS:	3401 SCOTT RD		TELEPHONE:	(818) 729-1650
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	146	CENSUS: 32	DATE:	04/16/2025
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Assistant Director / Kelly Schoonover Interim Director / Lorena Castro		TIME COMPLETED:	01:50 PM

ALLEGATION(S):

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Daycare is out of ratio.

INVESTIGATION FINDINGS:

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On 04/16/25, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced site visit to this facility to deliver findings on the above-mentioned allegation. Upon arrival, LPA met with Assistant Director / Kelly Schoonover and Interim Director / Lorena Castro. LPA was guided on a tour of the facility with the assistance of Kelly Schoonover. There were 32 children with 8 staff observed in the preschool program. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted and copies of both staff and children's rosters were collected and reviewed.

Per Reporting Party, daycare is out of ratio.

During an interview with the Interim Director, they denied that the preschool program had ever operated out of ratio or that they had any knowledge of such an occurrence. The center hired temporary staff through

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250129094946

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK YMCA CHILDRENS CENTER PRESCHOOL	FACILITY NUMBER: 197494851
	VISIT DATE: 04/16/2025

NARRATIVE

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Child Care Careers to support staffing needs and to ensure staff-to-child ratios remain in compliance at all times.

During the interview with staff, they also denied the allegation of the preschool program operating out of ratio. Staff also confirmed that the center hired temporary staff through Child Care Careers to support staffing needs and to ensure staff-to-child ratios remain in compliance at all times.

The parents interviewed also did not express any concerns related to the allegation mentioned above. Instead, they were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Lorena Castro, Interim Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025

LIC9099 (FAS) - (06/04)

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