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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494973
Report Date: 01/24/2024
Date Signed: 01/24/2024 11:54:31 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2023 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20231026141847
FACILITY NAME:KIDTOPIA EARLY LEARNING CENTERFACILITY NUMBER:
197494973
ADMINISTRATOR:JACQUELINE BONSEIGNEUR-SMIFACILITY TYPE:
850
ADDRESS:4313 CRENSHAW BLVDTELEPHONE:
(323) 903-5444
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:29CENSUS: 15DATE:
01/24/2024
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:JACQUELINE BONSEIGNEUR-SMITH, LicenseeTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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1) Child's authorized person was prohibited from picking up the child
2) Child's authorized representative was prohibited from entering and inspecting the childcare
3) Child's authorized person was denied access to the child's records
INVESTIGATION FINDINGS:
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On 01/24/2024 at 07:30 am, Licensing Program Analyst (LPA) Silva Garibyan arrived at Kidtopia Early Learning Center to deliver the findings of a complaint received by the Department on 10/26/23 associated to Complaint Control Number 58-CC-20231026141847. LPA met with Licensee/Director Jacqueline Bonseigneur-Smith and explained the purpose of the visit. During today’s visit, there were three staff providing care to 15 children.
During the investigation into the allegations listed above, LPA obtained a copy of C1’s file and conducted interviews with three staff and one parent.

The first allegation indicates that “Child's authorized person was prohibited from picking up the child.”

Per the reporting party (RP), the school prohibited P2 from taking C1 from the childcare center without the presence of a court order.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20231026141847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KIDTOPIA EARLY LEARNING CENTER
FACILITY NUMBER: 197494973
VISIT DATE: 01/24/2024
NARRATIVE
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When LPA conducted interviews, S1 and P1 both stated that they did not allow P2 to pick up C1 without the presence of a court order.

The second allegation indicates that “Child's authorized representative was prohibited from entering and inspecting the childcare.”

Per the reporting party (RP), upon arrival to pick up C1 and without prior notice from the school, P2 entry code did not work, and P2 was not allowed entry.

When LPA conducted interviews, S1 verified that the code for P2 was changed without notice and P2 was not allowed entry into the facility.

The third allegation indicates that “Child's authorized person was denied access to the child's records.”

Per the reporting party (RP), on 10/26/2023, P2 was attempting to pick up C1 just like any other day, however, noticed something different that day which was that P2 was not receiving any updates or communications from the school via the Brightwheel app.

When LPA conducted interviews, S1 verified that P2 was removed from updates and communication via the Brightwheel app.

Based upon interviews conducted and the licensee's own admission, the allegations have been determined to be Substantiated. A finding of Substantiated means that the preponderance of evidence standard has been met. California Code of Regulations, Title 22, Division 12 Chapter 1
Article 06. Continuing Requirements, Section 101218.1 “Admission Procedures and Parental and Authorized Representative’s Rights” and Section 101221 “Child’s Records” are being cited on the attached LIC9099-D

Please refer to 9099-D for documentation of deficiencies.

Notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director JACQUELINE BONSEIGNEUR-SMITH.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20231026141847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KIDTOPIA EARLY LEARNING CENTER
FACILITY NUMBER: 197494973
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/24/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/31/2024
Section Cited
CCR
101218.1(b)(6)
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At the time of acceptance of each child in care, the licensee shall inform each child's parent or authorized representative of his/her rights that include, but are not limited to, the following: To request in writing that a parent not be allowed to visit a child or take a child from the child care center provided the custodial
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 Licensee/Director will submit a plan that delineates the understanding and implementation of this regulation by 01/31/2024
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 parent has shown a certified copy of a court order. This requirement is not met as evidenced by: the school prohibited P2 from taking C1 from the childcare center without the presence of a court order, which poses a potential health, safety or personal rights risk to persons in care.
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Type B
01/31/2024
Section Cited
CCR
101218.1(b)(1)
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At the time of acceptance of each child in care, the licensee shall inform each child's parent or authorized representative of his/her rights that include, but are not limited to, the following: To enter and inspect the childcare center in Accordance with Health and Safety Code Section 1596.857.

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 Licensee/Director will submit a plan that delineates the understanding and implementation of this regulation by 01/31/2024
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This requirement is not met as evidenced by: upon arrival to pick up C1 and without prior notice from the school, P2's entry code did not work and was not allowed entry, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20231026141847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KIDTOPIA EARLY LEARNING CENTER
FACILITY NUMBER: 197494973
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/24/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/31/2024
Section Cited
CCR
101221(e)
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Child's Records
A child's records shall be open to inspection by the child's authorized representative.
This requirement is not met as evidenced by: P2 was removed from updates and communication via the Bright Wheel app.,
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Licensee/Director will submit a plan that delineates the understanding and implementation of this regulation by 01/31/2024
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 which poses a potential health, safety or personal rights risk to persons in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4