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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494973
Report Date: 12/05/2025
Date Signed: 12/08/2025 06:52:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2025 and conducted by Evaluator Brittany Lovest
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20251028145830
FACILITY NAME:KIDTOPIA EARLY LEARNING CENTERFACILITY NUMBER:
197494973
ADMINISTRATOR:JACQUELINE BONSEIGNEUR-SMIFACILITY TYPE:
850
ADDRESS:4313 CRENSHAW BLVDTELEPHONE:
(323) 903-5444
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:29CENSUS: 16DATE:
12/05/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Jacqueline Bonseeigneur, DirectorTIME COMPLETED:
01:47 PM
ALLEGATION(S):
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Record Keeping:Staff are not maintaining accurate sign in/out sheets regarding day care children in care.
Admission Agreement:Licensee is not adhering to Admission Agreement requirements.
INVESTIGATION FINDINGS:
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On 12/5/2025 Licensing Program Analysts (LPA) Brittany Lovest arrived at above mentioned facility for the purpose of delivering findings of the above-mentioned allegatiosn. LPA were greeted by Director Jacqueline Bonseeigneur and toured the facility indoors and outdoors. LPA observed sixteen (16) children in care with two fingerprint cleared staff providing care and supervision. The facility has an infant component onsite facility#19749472.
On 10/30/2025 Licensing Program Analyst (LPA)Brittany Lovest conducted an unannounced initial 10-day complaint investigation regarding the above allegations. Upon arrival, LPA met with director and discussed the purpose of the visit. LPA toured the facility and observed 15 children with 2 staff providing care and supervision.
LPA requested the following documents: updated children's roster, parent handbook, admission forms, sign and out sheets and parent notifications. LPA conducted record reviews of children’s files and facility Bright wheel application.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20251028145830
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KIDTOPIA EARLY LEARNING CENTER
FACILITY NUMBER: 197494973
VISIT DATE: 12/05/2025
NARRATIVE
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LPA Lovest conducted parent interviews and Director interview

On 12/5/2025 all investigative interviews were completed. Based on the full investigation conducted, observation, interviews of all relevant parties and record review, there is not enough information to prove or disprove Staff are not maintaining accurate sign in/out sheets regarding day care children in care and licensee did not adhere to Admission Agreement requirements. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, and report was reviewed with Jacqueline Bonseeigneur, Director. A copy of this report and appeal rights were discussed and left with Director. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2