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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495012
Report Date: 11/07/2025
Date Signed: 11/10/2025 07:33:32 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20251030223353
FACILITY NAME:LITTLE ONES ACADEMYFACILITY NUMBER:
197495012
ADMINISTRATOR:SASHA SARGENTFACILITY TYPE:
850
ADDRESS:4415 165TH STREETTELEPHONE:
(310) 462-9073
CITY:LAWNDALESTATE: CAZIP CODE:
90260
CAPACITY:38CENSUS: 8DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Staff Member 2 (S2)TIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Neglect/ Lack of Supervision: Lack of staff supervision resulted in a child hitting another child in care
INVESTIGATION FINDINGS:
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On 11/07/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegation. Upon arrival, LPA met with Staff Member 1 (S1) and discussed the purpose of the visit. LPA toured the facility and observed eight (8) children in care with (2) adult staff members present.

During today’s inspection between approximately 10:00 AM and 11:57 AM, LPA Castellanos conducted an inspection during which multiple instances of inadequate supervision were observed.

 Staff Member 2 (S2) was observed using her personal phone during key supervision periods, including outdoor playtime, lunch, and nap time. At no point during these times did S2 appear to be visually observing or actively supervising the children in care.
Continue
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20251030223353
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LITTLE ONES ACADEMY
FACILITY NUMBER: 197495012
VISIT DATE: 11/07/2025
NARRATIVE
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 At approximately 11:00 AM, while staff members were preparing to distribute meals, Child 6 (C6) struck Child 4 (C4), resulting in C4 crying due to the impact. Although staff were present in the area, they were not visually observing or actively supervising the children at the time of the incident.
 At approximately 11:41 AM during nap time, both Staff Member 1 (S1) and Staff Member 2 (S2) were observed using their personal phones. Neither staff member was visually monitoring the children, and both remained engaged with their phones throughout the observation.

As a result, LPA Castellanos issued findings related to the complaint investigation.

Based on LPA’s direct observations of today’s inspection it was found that there is Lack of staff supervision that resulted in a child hitting another child in care, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, there is one (1) deficiency cited at this time for violation of Title 22 regulation; (see LIC809-D).

Upon receipt of this report, S2 shall post the Notice of Site Visit and any Licensing report documenting a Type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgment of Receipt (LIC9224) form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

An exit interview was conducted, and Plan of Correction was reviewed and developed with S2. A copy of this report and appeal rights were discussed and left with S2, whose signature on this form confirms receipt of these documents.


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SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20251030223353
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LITTLE ONES ACADEMY
FACILITY NUMBER: 197495012
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/10/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision 101229(a)The licensee shall provide care...(1)No children shall be left without the supervision of a teacher at any time...Supervision shall include visual observation.
This requirement is not met as evidenced by:
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Licensees agrees to have staff members view the video, answer questions stated below, and return written replies to LPA via email by POC due date.
Supervising Children in Child Care Centers - California Child Care Licensing - Resources for Parents and Providers
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Based on observation, the facility did not comply with the section cited above in 2 Staff Members not providing Care and Supervison to 8 children during today's inspection, which poses/posed an immediate health, safety or personal rights risk to persons in care.
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(childcarevideos.org)
Supervising Children in Child Care Centers
Supervising children is the primary task of child care center staff. Gain an understanding of the licensing requirements that pertain to
appropriate supervision.
This video provides helpful answers to the
following questions:
1. How does Community Care Licensing
define supervision in child care centers?
2. What are some best practices for
supervising children in a child care center?
3. What do I need to keep in mind about
supervision during transitions?
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
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