<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495012
Report Date: 03/03/2026
Date Signed: 03/03/2026 04:34:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20251209082702
FACILITY NAME:LITTLE ONES ACADEMYFACILITY NUMBER:
197495012
ADMINISTRATOR:SASHA SARGENTFACILITY TYPE:
850
ADDRESS:4415 165TH STREETTELEPHONE:
(310) 462-9073
CITY:LAWNDALESTATE: CAZIP CODE:
90260
CAPACITY:38CENSUS: 8DATE:
03/03/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Staff Members S2 & S4TIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Conduct Inimical: Staff did not telephone law enforcement during abduction of day care child.
Reporting Requirements: Staff did not notify CCL of incident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/03/2026, Licensing Program Analyst (LPA) Cristina Castellanos conducted an unannounced visit to the above referenced facility to deliver complaint findings. Upon arrival, LPA met with Staff 2 and Staff 4 (S2 & S4) and explained the purpose of the visit.

LPA toured the facility and observed eight children in care with three staff members providing supervision. All staff present during today’s inspection possess current fingerprint clearances.

On 12/12/2025, LPAs Castellanos and Laureano initiated the investigation into the above mentioned allegations. During the investigation, LPAs requested and reviewed the following documents: children’s roster, child’s file, children’s sign in/sign out sheets for December 2025, staff timesheets for December 2025, and other pertinent documentation. LPAs also conducted staff interviews. Interviews were concluded on 02/24/2026.
Continue
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 30-CC-20251209082702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LITTLE ONES ACADEMY
FACILITY NUMBER: 197495012
VISIT DATE: 03/03/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 12/05/2025 at 3:44 p.m., Licensee Cherrelle Rivera emailed LPA Castellanos regarding an incident that occurred on 12/03/2025 at approximately 9:29 a.m. The facility failed to notify the Community Care Licensing Division (CCLD) in a timely manner as required by Title 22.

Although S2 & S3 reported that law enforcement had been contacted, the RAPS_300 Regional Allocation of Police Services Location Inquiry for the period 12/01/2025–12/11/2025, submitted by law enforcement, indicates that no call was made by facility staff regarding the father’s forceful entry into the child care facility.

Based on record review, interviews, and all evidence obtained, it has been determined that staff did not telephone law enforcement during the abduction of a day-care child and did not notify CCLD of the incident as required. The preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED.

Pursuant to Title 22, Division 12, Chapter 1 of the California Code of Regulations, two (2) deficiencies are cited for violations of Title 22 requirements. These deficiencies are documented on the LIC 809-D (Type A and Type B).

Upon receipt of this report, the Licensee must post the Notice of Site Visit and any licensing report documenting a Type A deficiency for 30 consecutive days. Failure to maintain required posting will result in an immediate $100 civil penalty. A copy of this report must be provided to all currently enrolled parents/guardians by the next business day or upon return. For the next 12 months, a copy must also be provided to parents/guardians of newly enrolled children. The Acknowledgment of Receipt of Licensing Reports (LIC 9224) must be placed in each child’s file upon receipt. A copy of the LIC 9224 was provided during today’s visit.

An exit interview was conducted, and the Plan of Corrections was reviewed with S4. A copy of this report and appeal rights were provided to S4, whose signature acknowledges receipt of these documents.


Page 2
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 30-CC-20251209082702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LITTLE ONES ACADEMY
FACILITY NUMBER: 197495012
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/06/2026
Section Cited
HSC
1596.885(c)
1
2
3
4
5
6
7
1596.885 The department may deny...or revoke any license,...upon any of the following grounds and in the manner provided in this act: (c) Conduct which is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility or the people of this state
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The Licensee agrees to ensure full compliance with Title 22 reporting and emergency-response requirements. Effective immediately, the Licensee will:
*Train all staff on mandated reporting procedures, including the requirement to immediately contact law enforcement during any incident involving suspected abduction, forced entry, or threats to children’s safety.
*Implement a written emergency response protocol outlining steps for contacting law enforcement, securing the facility, and notifying CCLD.
8
9
10
11
12
13
14
Based on record review, interviews, and all evidence obtained, the facility failed to comply with the section cited above by not telephoning law enforcement during the abduction of a day care child, which poses/posed an immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
*Maintain documentation of all staff training, including sign-in sheets, which will be made available to LPA upon request.
*Submit proof of completed staff training and a copy of the updated emergency response protocol to LPA by POC due date.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 30-CC-20251209082702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LITTLE ONES ACADEMY
FACILITY NUMBER: 197495012
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/06/2026
Section Cited
CCR
101212(d)
1
2
3
4
5
6
7
101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days...
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The Licensee will ensure full compliance with Title 22 reporting requirements:
*Review Title 22 reporting regulations with all staff, including the requirement to notify CCLD within the mandated timeframe for any reportable incident.
*Implement a written reporting protocol outlining step-by-step procedures for notifying CCLD, including designated responsible staff and backup personnel. This protocol will be kept accessible in the facility.
8
9
10
11
12
13
14
Based on record review, interviews, and all evidence obtained, the facility failed to comply with the section cited above by not notifying CCLD of the incident that occurred on 12/03/2025 as required, which poses/posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
*Licensee will submit proof of staff training and a copy of the updated reporting protocol to LPA by POC due date via email.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4