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32 | On 12/05/2025 at 3:44 p.m., Licensee Cherrelle Rivera emailed LPA Castellanos regarding an incident that occurred on 12/03/2025 at approximately 9:29 a.m. involving the authorized representative of Child 1 (C1). Based on interviews and documentation obtained, the authorized representative was denied access to the facility. Additionally, evidence showed that on multiple prior occasions, the father had been permitted to pick up the child upon the mother’s verbal authorization to staff. Staff interviews and review of C1’s file further revealed that there was no written documentation indicating that the father was restricted from visiting or picking up C1, nor was a Certified Copy of a Court Order provided. This is a violation of Section 101218.1(b)(6) – Admission Procedures and Parental and Authorized Representative’s Rights. Type B Violation.
Interviews with relevant parties also disclosed that the facility denied the authorized representative access to copies of C1’s record file. This violates Section 101221(e) – Child’s Records, which states that a child’s records shall be open to inspection by the child’s authorized representative. Type B Violation.
Based on record review, interviews, and all evidence obtained, it has been determined that staff denied the authorized representative access to the facility and did not provide access to the child’s records. The preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED.
Pursuant to Title 22, Division 12, Chapter 1 of the California Code of Regulations, two (2) deficiencies are cited for violations of Title 22 requirements. These deficiencies are documented on the LIC 809-D.
An exit interview was conducted, and Plans of Corrections were reviewed and developed with S2. A copy of this report and appeal rights were discussed with and provided to S2. A Notice of Site Visit was issued and must remain posted for 30 days. Failure to comply with posting requirements will result in an immediate civil penalty of $100.
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Deficiency Type
POC Due Date /
Section Number | DEFICIENCIES | PLAN OF CORRECTIONS(POCs) |
Type B
05/08/2026
Section Cited
CCR
101218.1(b)(6) | 1
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7 | 101218.1 Admission Procedures and Parental and Authorized Representative's Rights (b) At the time of acceptance of each child in care, the licensee shall inform each child's parent ... (6) To request in writing that a parent not be allowed to visit a child or take a child from the child care center provided the custodial parent has shown a certified copy of a court order pursuant to Health and Safety Code Section 1596.857.
This requirement is not met as evidenced by: | 1
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7 | The facility will ensure that no parent or authorized representative is denied access to the facility or to their child unless a Certified Copy of a Court Order restricting access is provided and maintained in the child’s file. Staff have been instructed that verbal statements or informal notifications are not sufficient to restrict access. |
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14 | Based on record review, interviews, and all evidence obtained, it has been determined that staff denied the authorized representative access to the facility on 12/03/2025 and did not provide access to the child’s records, which posed a potential health, safety or personal rights risk to persons in care. | 8
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14 | Licensee will submit a written statement of understanding (Licensee understands the requirement and will ensure ongoing compliance with parental and authorized representative access rights) to LPA via email by POC due date. |
Type B
05/08/2026
Section Cited
CCR
101221(e) | 1
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7 | 101221 Child's Records (e) A child's records shall also be open to inspection by the child's authorized representative.
This requirement is not met as evidenced by:
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7 | Facility will ensure that all authorized representatives are provided access to their child’s records upon request, as required by Section 101221(e). Staff have been instructed that no parent or authorized representative may be denied access to review or obtain copies of the child’s file. |
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14 | Based on interviews with relevant parties it was disclosed that the facility denied the authorized representative access to copies of C1’s record file, which posed a potential health, safety or personal rights risk to persons in care. | 8
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14 | Licensee will submit a written Statement of Understanding; The Licensee understands the requirements of Section 101221(e) and will ensure ongoing compliance with all record access regulations to LPA via email by POC due date. |