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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495032
Report Date: 07/24/2025
Date Signed: 07/24/2025 03:46:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250509085021
FACILITY NAME:MONTEIRO FAMILY CHILD CAREFACILITY NUMBER:
197495032
ADMINISTRATOR:SHAVON MONTEIROFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 413-3521
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:14CENSUS: 8DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Shavon Monteiro, LicenseeTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Personal Rights: Provider engaged in an altercation with another adult in the presence of children.
Personal Rights: Provider speaks inappropriately to day care child.
INVESTIGATION FINDINGS:
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On 07/24/2025, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegations to deliver the findings. LPA Risher provided the purpose of the visit and observed 8 children in care. LPA Risher met with Shavon Monteiro, Licensee.

On 05/09/2025, ESCCRO received a complaint regarding provider engaged in an altercation with another adult in the presence of children and provider speaks inappropriately to daycare child. Information was reported that the licensee says negative things about parents to daycare child and the licensee was in an altercation while daycare children were present.

On 05/15/2025, LPA Scott obtained the following documents from Licensee via text message: Child Care Facility Roster, copy of business card from Los Angeles Police Department Southwest Area, Child Custody and Visitation order for Child 1.

Unsubstantiated
Estimated Days of Completion: 70
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20250509085021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MONTEIRO FAMILY CHILD CARE
FACILITY NUMBER: 197495032
VISIT DATE: 07/24/2025
NARRATIVE
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Licensee reported no altercations have occurred at the daycare in the presence of children. Parents stated they are not aware of any altercations occurring at the daycare. Children stated staff have not gotten into any disagreements at the daycare.

Licensee stated staff do not speak inappropriately to daycare children. Parents stated they have not observed staff speak to daycare children in an inappropriate manner. Children stated staff do not speak to the daycare children in a mean way.

A full investigation was conducted which included observations and interviews. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of Personal Rights are found to be unsubstantiated. Licensee did not have an altercation in the presence of daycare children. Licensee has not spoken inappropriately to daycare children. There was insufficient evidence to determine that a Personal Rights violation occurred.

Exit interview was conducted with Shavon Monteiro, Licensee. Appeal rights was provided to Licensee

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4