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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495053
Report Date: 08/20/2025
Date Signed: 08/20/2025 01:14:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250710112730
FACILITY NAME:SHAKHNAZAROVA FAMILY CHILD CAREFACILITY NUMBER:
197495053
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
08/20/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Diana ShakhnazarovaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Licensee yells at children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced site visit on 08/20/2025 at 12:15 PM to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Licensee, Diana Shakhnazarova and explained the purpose of the visit. There were five (5) children observed at the time of the visit.

During the course of the investigation, interviews were conducted with the Licensee, parents, and children. Copies of children's roster were obtained and reviewed.

Per Reporting Party, Licensee yells at children in care.

Per interview with Licensee, Licensee stated she does not yell at children in care. Per Licensee if a child is
misbehaving she notates the behavior and talks to the child. If the behavior continues the child is placed
Page 1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250710112730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SHAKHNAZAROVA FAMILY CHILD CARE
FACILITY NUMBER: 197495053
VISIT DATE: 08/20/2025
NARRATIVE
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in a chair for 5 minutes.

Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children.

Children interviewed did not present any concerns related to the above-mentioned allegations. Children stated they enjoy coming to day-care and they feel safe here.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Licensee Diana Shakhnazarova and Appeals Rights provided.



Page 2.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2