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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495060
Report Date: 01/23/2025
Date Signed: 01/23/2025 01:04:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2024 and conducted by Evaluator Lisa Clayton
COMPLAINT CONTROL NUMBER: 30-CC-20241031091155
FACILITY NAME:MAPLE TREE ACADEMY VENICEFACILITY NUMBER:
197495060
ADMINISTRATOR:ISABEL GALINDOFACILITY TYPE:
850
ADDRESS:11827 VENICE BLVDTELEPHONE:
(310) 314-1111
CITY:LOS ANGELESSTATE: CAZIP CODE:
90066
CAPACITY:55CENSUS: 26DATE:
01/23/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:BLANCA SANCHEZ, DIRECTORTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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PERSONAL RIGHTS: Staff yell at day care children.
PERSONAL RIGHTS: Staff do not assist day care children when they ask for help.
INVESTIGATION FINDINGS:
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On 01/23/2025, (Licensing Program Analyst) LPA Clayton conducted an unannounced visit to deliver the findings on the complaint allegations. LPA Clayton was greeted by Director Blanca Sanchez. LPA observed 26 children in care, being supervised and cared for by 3 fingerprint cleared staff. LPA Clayton toured the CCC for a Health and Safety Inspection, interviewed staff and observed children on the play yard.

On 10/31/2024 ESCCRO received a complaint alleging the following:
• Staff yell at day care children.
• Staff do not assist day care children when they ask for help.

On 11/05/2024 LPA Clayton visited the facility unannounced and advised Director Blanca of the complaint allegations, toured the facility for Health and Safety and obtained copy of the Child Care Facility Roster and Personnel Roster including contact information.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20241031091155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MAPLE TREE ACADEMY VENICE
FACILITY NUMBER: 197495060
VISIT DATE: 01/23/2025
NARRATIVE
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On 11/05/2024, LPA Clayton entered the apartment building next door and observed the CCC from the 1st floor stair exit, facing the infant yard. There were no children on the yard during that time.

On 12/18/2024, LPA Clayton entered the apartment building next door and observed the CCC from the 2nd floor courtyard, directly overlooking the CCC toddler and preschool play yards. LPA Clayton observed approximately 8-10 preschool children on the play yard, being supervised and cared for appropriately by 2 staff members. LPA Clayton also observed 6 toddlers in the toddler area being supervised and cared for appropriately by 2 staff members.

On 01/16/2025, LPA Clayton met with the RP and entered the RP’s apartment to observe the care and supervision of children at the CCC from her view and perspective. No children were observed that day. Due to the air quality as a result of the fires in the area, the children were on an ‘indoor only” schedule.

On 01/23/2025, LPA Clayton entered the apartment building next door to the CCC and observed the CCC from the 3rd floor courtyard directly overlooking the CCC toddler and preschool yards. LPA Clayton observed approximately 5 toddlers and approximately 7 – 8 preschoolers playing in their respective areas, all being supervised and cared for appropriately.

Based on LPA's inspections, interviews, and observations, the above-mentioned allegations are found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview conducted and report was reviewed with Director Blanca Sanchez .

LPA Clayton posted a Notice of Site visit which is to remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2025
LIC9099 (FAS) - (06/04)
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