<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495106
Report Date: 05/23/2025
Date Signed: 05/23/2025 10:15:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Jeanine Lipsey
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250319124516
FACILITY NAME:FLORES-LOPEZ FAMILY CHILD CAREFACILITY NUMBER:
197495106
ADMINISTRATOR:RUTH FLORES-LOPEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 574-2172
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:14CENSUS: 1DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Licensee Ruth Flores-LopezTIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee handled child in a rough manner resulting in injuries
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/23/25, Licensing Program Analyst (LPA) Jeanine Lipsey made an unannounced visit for the purpose of deliver findings on the above allegation. LPA met with Licensee Ruth Flores-Lopez, to whom the reason for the inspection was announced. LPA toured the facility and observed one child and the Licensee.

Throughout the course of the investigation, LPA Lipsey obtained a copy of the childrens rooster, obtained photos, conducted interviews with four parents, two staff, and five children.

Pertaining to the allegation, Licensee handled child in a rough manner resulting in injuries

Per reporting party, on 3/17/25 at pick up, child #1 was upset and they noticed scratches on child #1 chest.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Jeanine Lipsey
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250319124516

FACILITY NAME:FLORES-LOPEZ FAMILY CHILD CAREFACILITY NUMBER:
197495106
ADMINISTRATOR:RUTH FLORES-LOPEZFACILITY TYPE:
810
ADDRESS:8825 COLBATH AVENUETELEPHONE:
(323) 574-2172
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:14CENSUS: 1DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Licensee Ruth Flores-LopezTIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee yelled at child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an amendment of an original report created on 5/23/25. The report has been amended to change from confidential to public.

On 5/23/25, Licensing Program Analyst (LPA) Jeanine Lipsey made an unannounced visit for the purpose of deliver findings on the above allegation. LPA met with Licensee Ruth Flores-Lopez, to whom the reason for the inspection was announced. LPA toured the facility and observed one child and the Licensee.

Throughout the course of the investigation, LPA Lipsey obtained a copy of the children's rooster, obtained photos, conducted interviews with four parents, two staff, and five children.

Pertaining to the allegation, Licensee yelled at child in care.

Per Reporting Party, Licensee yelled at child #1 and they yell for everything.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 58-CC-20250319124516
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FLORES-LOPEZ FAMILY CHILD CARE
FACILITY NUMBER: 197495106
VISIT DATE: 05/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Child #1 stated the Licensee threw a pillow at them and yelled at them to “stop crying” and said “shut up.” Other children interviewed said the Licensee does not yell or use mean words. Some said she talks loudly sometimes, but not in an angry way. Child #2, #4, and #5 said they had never heard the Licensee yell or use bad words. Child #3 stated licensee yelled but did not disclose when or what they yelled. Staff #2 stated that the Licensee talks to children calmly and uses music or toys to help them when they cry. The Licensee also said they use breathing techniques and never yells at the children. Parents interviewed did not disclose any concerns regarding Licensee yelling at children in care

Based upon evidence obtained during this investigation, the allegation of, Licensee yelled at child in care, have been determined unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Exit interview conducted and report was reviewed with Licensee Ruth Flores-Lopez. Notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Jeanine Lipsey
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250319124516

FACILITY NAME:FLORES-LOPEZ FAMILY CHILD CAREFACILITY NUMBER:
197495106
ADMINISTRATOR:RUTH FLORES-LOPEZFACILITY TYPE:
810
ADDRESS:8825 COLBATH AVENUETELEPHONE:
(323) 574-2172
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:14CENSUS: 1DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Licensee Ruth Flores-LopezTIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not provide napping accommodations to child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an amendment of an original report created on 5/23/25. The report has been amended to change from confidential to public.

On 5/23/25, Licensing Program Analyst (LPA) Jeanine Lipsey made an unannounced visit for the purpose of deliver findings on the above allegation. LPA met with Licensee Ruth Flores-Lopez, to whom the reason for the inspection was announced. LPA toured the facility and observed one child and the Licensee.

Throughout the course of the investigation, LPA Lipsey obtained a copy of the childrens rooster, obtained photos, conducted interviews with four parents, two staff, and five children.

Pertaining to the allegation, Licensee did not provide napping accommodations to child in care.

Per Reporting Party, Licensee did not want to provide child #1 with a bed to nap on.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 58-CC-20250319124516
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FLORES-LOPEZ FAMILY CHILD CARE
FACILITY NUMBER: 197495106
VISIT DATE: 05/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 Child #1 stated they were upset and started to cry because other children were given beds, and they did not. The other children interviewed said they are allowed to lie down and are given blankets and pillows if they want to rest. The Licensee showed LPA a blue cot and said they have five small beds available for children. Licensee stated that if a child gets tired, they are allowed to nap, even if it’s not a scheduled nap time. Since most children reported being given rest items when needed and there is sleep equipment available, no one witness the refusal of napping equipment. Parents interviewed did not disclose any concerns regarding children being denied sleeping accommodations.

Based upon evidence obtained during this investigation, the allegation of, Licensee did not provide napping accommodations to child in care, have been determined unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Exit interview conducted and report was reviewed with Licensee Ruth Flores-Lopez. Notice of site visit was given and must remain posted for 30 days.









SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 58-CC-20250319124516
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FLORES-LOPEZ FAMILY CHILD CARE
FACILITY NUMBER: 197495106
VISIT DATE: 05/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Child #1 reported that the Licensee grabbed them by the neck and pushed them against the wall because they were crying. However, no other children or staff confirmed seeing this. All children interviewed stated they had never been grabbed or hurt by the Licensee. The Licensee denied ever grabbing children and explained that they calm upset children with music, breathing exercises, or quiet activities. Staff #2 who work at the daycare said they had not seen the Licensee mishandle children. Parents interviewed did not disclose any concerns regarding Licensee grabbing or harming children.

LPA reviewed photos showing three faint, surface-level scratches on Child #1’s neck, each about 1 to 2 inches long. These scratches did not break the skin and appeared consistent with what might happen if someone were grabbed lightly by the neck. While photos showed minor scratches on Child #1’s neck, there was not enough evidence to confirm that the Licensee caused them.

Based upon evidence obtained during this investigation, the allegation of, Licensee handled child in a rough manner resulting in injuries, have been determined unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Exit interview conducted and report was reviewed with Licensee Ruth Flores-Lopez. Notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6