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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495246
Report Date: 10/30/2025
Date Signed: 10/30/2025 02:11:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20250804120131
FACILITY NAME:SAVOIR FAIRE IMMERSION PRESCHOOLFACILITY NUMBER:
197495246
ADMINISTRATOR:ROSA ARELLANOFACILITY TYPE:
830
ADDRESS:109 W TORRANCE BLVDTELEPHONE:
(310) 379-1086
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90277
CAPACITY:52CENSUS: 38DATE:
10/30/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Licensee Zoila NorwoodTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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Ratio: Staff do not ensure that classrooms maintain correct staff to child ratios.
INVESTIGATION FINDINGS:
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On 10/30/2025 Licensing Program Analyst (LPA) Cristina Castellanos made an unannounced visit to the above-mentioned facility for the purpose of delivering complaint findings. Upon arrival, LPA met with Director/Infant Teacher Olga Montano Benitez and stated the purpose for the visit. Shortly after Owner/Licensee Zoila Norwood met with LPA.

During today’s tour of the facility LPA observed the following: nineteen (19) Infants in care with eleven (11) staff members & nineteen (19) toddlers with five (5) staff members. In total there were thirty-eight (38) children in care with sixteen (16) staff members providing care and supervision.

On 08/11/2025 Licensing Program Analyst (LPA) Cristina Castellanos conducted the initial complaint investigation at the above-mentioned facility. Upon arrival, LPA met with the Receptionist (S1) and discussed

Continue
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250804120131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SAVOIR FAIRE IMMERSION PRESCHOOL
FACILITY NUMBER: 197495246
VISIT DATE: 10/30/2025
NARRATIVE
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the purpose of the visit. LPA toured the facility and observed thirty (30) children in care with seventeen (17) adult staff members providing care and supervision. Shortly after Director Olga Montano Benitez met with LPA Castellanos during the tour of the facility. LPA obtained and reviewed the following documents: children's roster, staff roster, personnel records, children’s sign-in & sign-out sheets for the months of June - July 2025 and staff timesheets for June - July 2025. Additionally, LPA initiated staff interviews.

Based on observation, interviews and record review, no information revealed that staff do not ensure that classrooms maintain correct staff to child ratios. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Licensee Zoila Norwood. A copy of this report and appeal rights were discussed and left with the Licensee. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


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SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2