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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495246
Report Date: 06/02/2026
Date Signed: 06/03/2026 08:13:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20260320130801
FACILITY NAME:SAVOIR FAIRE IMMERSION PRESCHOOLFACILITY NUMBER:
197495246
ADMINISTRATOR:ROSA ARELLANOFACILITY TYPE:
830
ADDRESS:109 W TORRANCE BLVDTELEPHONE:
(310) 379-1086
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90277
CAPACITY:52CENSUS: 44DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Zoila Norwood - Owner/LicenseeTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Criminal Record Clearance: Uncleared adults living in the facility.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/02/2026, Licensing Program Analyst (LPA) Cristina Castellanos conducted an unannounced visit to the above referenced facility for the purpose of delivering complaint findings. Upon arrival, LPA was greeted by Director Olga Montano Benitez, and the purpose of the visit was discussed. Shortly thereafter, Owner/Licensee Zoila Norwood arrived at the facility.

A tour of the facility was conducted. LPA observed forty four (44) children in care with nineteen (19) staff members providing care and supervision.

The investigation into the above referenced allegation was conducted by LPA Castellanos.

On 03/23/2026, LPA Castellanos initiated the complaint investigation at the facility, which is licensed to operate infant and toddler classrooms. During the investigation, LPA requested and reviewed the following documents:
 Staff roster
Continue
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260320130801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SAVOIR FAIRE IMMERSION PRESCHOOL
FACILITY NUMBER: 197495246
VISIT DATE: 06/02/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 Personnel files
 Facility sketch/blueprints

LPA also conducted staff interviews as part of the investigative process.

During the investigation, LPA confirmed that fingerprint-cleared staff members S3 and S5 had been residing in the facility, specifically in the upstairs attic/storage area. Per Licensee Norwood, S3 and S5 vacated the facility three days after the 03/23/2026 visit. The attic/storage area has since been converted into a Teacher Lounge/Storage Area.

Based on observation, interviews and record review, no information revealed that there were uncleared adults living in the facility. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegation is UNSUBSTANTIATED.



An exit interview was conducted with Licensee Zoila Norwood. A copy of this report and appeal rights were discussed and left with the Licensee. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.












Page 2
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2