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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495250
Report Date: 01/18/2024
Date Signed: 01/18/2024 04:35:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/03/2024 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240103134217
FACILITY NAME:MCDONALD FAMILY CHILD CAREFACILITY NUMBER:
197495250
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 2DATE:
01/18/2024
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Keywonda Mcdonald, LicenseeTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Record Keeping:Licensee does not ensure copy of license is prominently displayed in the facility while children are in care
Personal Rights:Licensee had inappropriate conversations with adults while in front of children in care
INVESTIGATION FINDINGS:
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On 01/18/2024, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegations to deliver the findings. LPA observed 2 children in care . LPA Risher met with Keywonda Mcdonald, Licensee.
On 01/03/2024, ESCCRO received a complaint regarding Licensee does not ensure copy of license is prominently displayed in the facility while children are in care and Licensee had inappropriate conversations with adults while in front of children in care. Information was received that the Licensee did not have her license posted in a prominent location. Licensee raised her voice and was yelling at a visitor in front of children in care.
On 01/11/2024, LPA Risher conducted an interview with the Licensee. LPA made an attempt to interview the children in care. LPA requested a copy of the facility roster from licensee.
Licensee stated her bulletin board fell down so she had to order a new one for her parent board. LPA observed the License posted in a prominent location during the inspection. Licensee was re-organizing at the beginning of the year so the license was taken down off of her bulletin board.
Unsubstantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 01/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20240103134217
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MCDONALD FAMILY CHILD CARE
FACILITY NUMBER: 197495250
VISIT DATE: 01/18/2024
NARRATIVE
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Licensee stated there was a visitor that came to the daycare to do an inspection. Licensee stated the visitor was yelling during the inspection and the licensee tried to calm the visitor down. Licensee does not raise her voice especially when children are present. Children stated the visitor was attempting to talk to the children in care. The visitor ignored the licensee’s request to bring her voice down. Parents stated the licensee notified parents about the incident the same day that it happened. The licensee wanted to speak to the visitor outside so they were not being loud in front of the children in care. Licensee made several attempts to get the visitor to bring her voice down while the visitor was in front of the children.

A full investigation was conducted which included observations and interviews. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of Record Keeping & Personal Rights are found to be unsubstantiated. The license is posted in a prominent location when the children are in care. Licensee made several attempts to get the visitor to bring her voice down during an inspection.

Exit interview was conducted with Keywonda Mcdonald, Licensee. Appeal rights was provided to Licensee.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 01/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2