<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495302
Report Date: 08/14/2025
Date Signed: 08/15/2025 05:56:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2025 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250811090142
FACILITY NAME:NEW CITY KIDS CAREFACILITY NUMBER:
197495302
ADMINISTRATOR:JOHNFACILITY TYPE:
860
ADDRESS:591 PALM AVENUETELEPHONE:
(310) 322-2719
CITY:EL SEGUNDOSTATE: CAZIP CODE:
90245
CAPACITY:27CENSUS: 6DATE:
08/14/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:William Ingram, Interim Executive DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Operating beyond the terms of a license
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/14/25, Licensing Program Analyst (LPA), Veronica Wheatley conducted an unannounced inspection regarding the above allegations. LPA arrived to the facility and observed 6 preschool aged children with three staff members (Staff #1, #2, #3). LPA observed the staff members supervising the children in two classrooms which are called the church nursery school classrooms. The two classrooms can be entered street level from Penn Street or from the parking lot on Palm in which stairs are required. LPA observed the children playing inside of the classrooms. These classrooms are not licensed by the Department. The classroom licensed by the Department is downstairs. According to staff, the program operates on Tuesdays and Thursdays 9am to 12pm for one year. LPA observed a copy of the sign in/out sheet which verifies the days and times of operation and the seven names of children enrolled in care. Staff informed LPA that the person in charge is Amy Cruse, however she is not present today. LPA spoke to Amy Cruse on the telephone and informed her that the program is operating beyond the terms of the license and must cease operating today. Amy stated that it was her understanding that they were exempted from licensure. During the inspection, LPA met the Interim Executive Director William Ingram and informed him of the violation and must cease operating immediately. Mr. Ingram informed the parents when they arrived at 12pm that the program is closed effective today.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250811090142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NEW CITY KIDS CARE
FACILITY NUMBER: 197495302
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/14/2025
Section Cited
CCR
101161(a)
1
2
3
4
5
6
7
101161a-Limitations on Capacity-A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
1
2
3
4
5
6
7
The licensee was informed to cease operating today. The parents were informed when they picked up their children at 12pm. The licensee agrees to cease operating and will submit a plan of correction to the Department by 8/15/25 via email veronica.wheatley@dss.ca.gov
8
9
10
11
12
13
14
This is evidenced by LPA V. Wheatley observed six preschool children being supervised by three staff members. The program operates two days a week on Tuesdays and Thursdays 9am to 12pm. The licensee does not have a preschool license. This is an immediate risk to the health and safety of children in care according to Title 22 Regulation.
8
9
10
11
12
13
14
The licensee/administrators are interested in submitting a plan to request Exemption from Licensure.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250811090142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NEW CITY KIDS CARE
FACILITY NUMBER: 197495302
VISIT DATE: 08/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
PAGE 2

Licensing Program Analyst, Veronica Wheatley observed the children leave the premises. Based on LPA's observance a Type A deficiency is being cited according to Title 22 Regulations. A Notice of Site Visit will be posted for 30 days.

An exit interview was conducted. A copy of the report was read and provided to Interim Executive Director.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3