197495346-7-30-2026-30-CC-LPHS-DWMP7Y-20260804110443

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197495346
Report Date: 07/30/2026
Date Signed: 07/30/2026 12:23:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2026 and conducted by Evaluator Ranita Richmond

COMPLAINT CONTROL NUMBER: 30-CC-20260503154458

FACILITY NAME:	GRANDVIEW HOUSE PRESCHOOL		FACILITY NUMBER:	197495346
ADMINISTRATOR:	MALIHA FAKHRI		FACILITY TYPE:	860
ADDRESS:	2929 WASHINGTON BLVD		TELEPHONE:	(310) 437-0105
CITY:	MARINA DEL REY	STATE: CA	ZIP CODE:	90292
CAPACITY:	54	CENSUS: 36	DATE:	07/30/2026
		UNANNOUNCED	TIME BEGAN:	08:20 AM
MET WITH:	Maliha Fakhri		TIME COMPLETED:	12:35 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal rights-Staff did not provide medical attention to day care child in a timely manner.
Financial Issues-Staff is overcharging day care child's responsbile party.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 7/30/26, Licensing Program Analyst (LPA) Ranita Richmond arrived at the above mentioned facility for the purpose of delivering findings for complaint investigation. Upon arrival LPA met with Director, Maliha Fahkri and toured the facility. LPA observed 36 children in care with 6 staff.

On 5/03/26 El Segundo Child Care Regional Office received a complaint regarding personal rights and financial issues violations for the above mentioned facility. The allegations are as follows: Staff did not provide medical attention to day care child in a timely manner. Staff is overcharging day care child's responsible party.

On 5/03/26, Licensing Program Analyst (LPA) Ranita Richmond conducted an interview with the reporting party.

page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 30-CC-20260503154458

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GRANDVIEW HOUSE PRESCHOOL	FACILITY NUMBER: 197495346
	VISIT DATE: 07/30/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

On 5/08/2026, Licensing Program Analyst (LPA) Ranita Richmond completed an initial 10-day complaint investigation. During inspection, the LPA toured the facility, obtained pertinent documents and interviewed staff.

During LPA record reviews and staff interviews, it has been determined that staff are providing medical attention to children as incidents occur and providing parents with incident reports to serve as documentation of incidents.

Between 05/08/26 and 7/30/26 LPA Richmond contacted parents of children enrolled in the above-mentioned Child-Care Center to conduct interviews. Per parent interviews the parents are pleased with the services being provided by the CCC and have little to no complaints about care provided by CCC.

On 7/30/26 LPA Richmond and Director Maliha reviewed billing and payments. In reviewing the billing and payments, it was noted that Director Maliha offers different billing plans for different service needs. The billing documents indicate that there have been several changes in the services provided. LPA reviewed with director how services are charged to parents. Per director the parent can make changes to the billing plan monthly to fit the needs of services. In this case the parent made changes to the billing plan frequently, at times leaving a balance to the previous billing plan.

A full investigation was conducted which included observations, records reviews, and interviews. Based on observations, record reviews, and interviews, there is not sufficient evidence to show that personal rights or financial issues were violated. Therefore, the above allegations are found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Per Title 22 Regulations and Health and Safety Codes, no citations were issued.

An exit interview was conducted, a copy of this report was read and provided to director Maliha Fahkri.
Notice of Site Visit was provided and required to be posted for 30 days.

page 2 of 2

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2