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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495373
Report Date: 08/24/2026
Date Signed: 08/24/2026 10:35:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Tyra Chavies
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260528141526
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
197495373
ADMINISTRATOR:PARAG LADDHAFACILITY TYPE:
860
ADDRESS:21321 HAWTHORNE BLVDTELEPHONE:
(310) 540-1730
CITY:TORRANCESTATE: CAZIP CODE:
90503
CAPACITY:164CENSUS: 92DATE:
08/24/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Director, Demi LaraTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Physical Plant-Staff did not ensure daycare was free from pests
INVESTIGATION FINDINGS:
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On 08/24/2026 Licensing Program Analyst, LPA, Tyra Chavies, conducted an unannounced Case Management-visit to The Learning Experience and met with Director, Demi Lara. There were 92 children being supervised by13 staff members.

On 06/05/2026- LPA Chavies attempted to conducted Interviews with P1, P2, P3 and P4

On 06/05/2026- LPA Chavies conducted phone interview with P5

On 06/03/2026 LPA Chavies conducted in person interview with #S1, S#2, S#3, S#4, S#5 and Assistant Director

On 06/03/2026 LPA Chavies observed children in care, received facility roster, medical notes and personnel documentation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Tyra Chavies
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20260528141526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 197495373
VISIT DATE: 08/24/2026
NARRATIVE
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“Based on LPAs observation, interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED. Per California Code of Regulation. Title 22, Division 12 & Chapter number 1 this facility is being cited a Type B. Please see LIC 809-D

Exit interview was conducted and a copy of the report was provided to Director.

Notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Tyra Chavies
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20260528141526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 197495373
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/24/2026
Section Cited
CCR
101238(a)(1)
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101238 Building and Grounds(a)The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1)The licensee shall take measures to keep the center free of flies, other insects, and rodents
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POC: Due date 09/10/26
LPA will conduct an inspection to observe the physical plan
Director will ensure third party cleaning staff deep cleans all floors and will ensure third party spray for insects.
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This requirement is not met as evidenced by: Based on observation of two decreased insects in Toddler B by LPA on 06/03/2026, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren Starks
LICENSING EVALUATOR NAME: Tyra Chavies
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3